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Patient Account Representative - BROWNLEE
Company : Select Medical
Location : Canonsburg, PA, 15317
Job Type : Full Time / Part Time
Date Posted : 31 December 2025
Overview
Patient Account Representative - Central Business Office - Canonsburg, PA
Starting Pay: $17.00 per Hour (DOE)Work Schedule: Monday – Friday, Daylight HoursLocation: 400 technology Drive Canonsburg, PA 15317 On-site with Hybrid/Remote Potential after Training
Are you detail-oriented, enjoy problem-solving, and want to grow your career in healthcare? Select Medical is looking for motivated individuals to join our team as Patient Account Representatives. This full-time role offers consistent hours, paid training, and a clear pathway to advancement.
Why work for Select?
- Career Growth: We are committed to your success, offering a variety of career advancement opportunities.
- Competitive Benefits Package: Enjoy competitive pay, benefits, and paid time off (PTO).
- Referral Bonuses: Earn rewards for bringing great people to the team.
- Comprehensive Training Program: Start with a thorough orientation and ongoing support.
- Team-Oriented Culture: Work in a supportive, results-driven environment.
Do you love solving puzzles and conducting research? Are you a results-oriented professional looking to grow your career? If so, the Patient Account Representative role at Select Medical could be the perfect fit for you!
As a key part of our team, you’ll help resolve outstanding insurance claims, ensuring our patients are billed accurately and without unnecessary impact. We’re committed to providing an outstanding employee experience, offering full-time hours, full benefits, paid training, and clear advancement paths within our organization.
What You Can Expect
• Flexible, First-Shift Schedule: Work Monday through Friday with two 15-minute breaks and a half-hour lunch.• Casual Dress Code: Enjoy a relaxed environment—jeans are the norm!
As an Account Receivables team member, you’ll independently work on resolving unpaid insurance claims while contributing to our collective goal of accurate billing for our patients. Through our comprehensive paid training, you’ll gain the skills to analyze account balances and professionally contact insurance payors.
Join us at Select Medical and bring your attention to detail, problem-solving skills, and passion for patient care to our team!
Responsibilities
- Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
- Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
- Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
- Identify and resolve issues impacting the timely collection of open receivables.
- Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
- As necessary, request account adjustments as identified via write off requests and refund requests.
- Meet the expectations and goals for productivity and cash targets as set forth by management
- Performs other duties or special projects as assigned.
Qualifications
POSITION REQUIREMENTS:
- High School Diploma or GED
PREFERRED QUALIFICATIONS:
- Healthcare collections experience
- Experience working in a production based environment where daily, weekly and monthly goals are set and routinely met.
- Have experience with receiving feedback regarding quality of work.
- Self-Motivated and Accountable
- Experience in telephone collections not just on-line. Must be comfortable talking on the phone.
- Proficient in trouble shooting minor software and hardware issues
- Ability to work independently and resourceful in problem solving
- Childcare coverage if applicable – not a substitute for child care
- Private workspace in home. Does not have to be an office but cannot be where others can view protected healthcare information while working.
- Appropriate WIFI capabilities.
BENEFITS:
Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- An extensive and thorough paid orientation program
- Paid Time Off (PTO) and Extended Illness Days (EID)
- Health, Dental, and Vision Insurance; Life insurance; Prescription coverage
- EAP, FSA, HSA, Employee discounts, Referral program
- A 401(k) retirement plan with company match
Additional Data
Diversity, Equity & Inclusion
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
Canonsburg's healthcare sector is growing steadily, increasing demand for patient account representatives. However, competition remains moderate due to the specialized skill set required, such as insurance claim resolution and patient billing expertise. Candidates with healthcare collections experience and strong communication skills tend to stand out.
Working in Canonsburg offers a more relaxed commute and community-oriented culture compared to larger cities, which supports a healthier work-life balance. Patient account representatives in this area often benefit from stable schedules and local employer focus on employee well-being and benefits.
Mastery in managing insurance claims, strong problem-solving abilities, and excellent telephone communication are crucial. Being detail-oriented and tech-savvy enhances troubleshooting and independent work, facilitating career growth in patient financial services.
Navigating delayed payments requires persistence and communication finesse, often involving follow-ups with insurance payors and patients. Balancing accuracy with meeting cash targets demands excellent organizational skills and the ability to resolve discrepancies efficiently.
Select Medical offers a competitive starting wage around $17 per hour, aligning with regional standards for similar healthcare billing roles. Additional benefits and clear advancement pathways may provide better overall compensation value than some local competitors.
Select Medical fosters a team-oriented, results-driven environment where collaboration and continuous support are prioritized. Representatives benefit from structured training and a casual dress code, which can enhance comfort and productivity during work hours.
Beyond competitive pay, Select Medical emphasizes career advancement with paid orientation, ongoing training, and referral bonuses. Their hybrid work model in Canonsburg also offers flexibility not always available in traditional healthcare finance roles.
Many assume the role is purely clerical, but it involves critical problem-solving and direct communication with patients and insurance providers. It requires resilience and accountability, especially managing sensitive patient financial information securely.
Most positions, including this one at Select Medical, feature a weekday, first-shift schedule with breaks, supporting routine and consistency. The onsite work setting combined with hybrid options accommodates various lifestyle needs while maintaining team integration.
A high school diploma with hands-on experience in healthcare collections or telephone-based customer service is highly valued. Self-motivation, comfort with technology troubleshooting, and the ability to independently resolve account issues differentiate top candidates.