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PM Front Office Supervisor
Company : Highgate
Location : Tucson, AZ, 85710
Job Type : Full Time
Date Posted : 5 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Tempe, AZ
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Frequently asked questions
Tucson's hospitality sector is growing steadily, with moderate competition for PM Front Office Supervisor roles. Candidates with strong supervisory experience and flexible schedules tend to stand out, especially within leading companies like Highgate managing upscale hotels.
While not always mandatory, certifications such as Certified Front Desk Manager (CFDM) or hospitality management courses boost employability in Tucson’s hotel market, aligning well with expectations from firms like Highgate that emphasize operational excellence.
Emphasizing strong guest service leadership, multitasking under pressure, team supervision, and proficiency with front desk software can significantly improve your chances. Communication skills and knowledge of hospitality standards are also key assets.
A typical shift involves overseeing front desk staff, managing guest check-ins and checkouts, handling guest inquiries, coordinating with other hotel departments, balancing cash procedures, and ensuring smooth communication across shifts.
This position can lead to roles such as Front Office Manager or Director of Front Office, especially within large hospitality firms like Highgate. Gaining experience in multiple hotel operations and leadership can accelerate upward mobility.
Highgate provides exposure to a diverse hotel portfolio and advanced revenue management tools, fostering professional growth. Supervisors benefit from a culture of innovation and access to corporate training, enhancing both skills and career trajectory.
Tucson’s dynamic market requires supervisors to adapt to seasonal guest fluctuations and local hospitality trends. Highgate’s standards ensure that supervisors maintain high service levels while managing operational efficiency tailored to this region.
In Tucson, PM Front Office Supervisors typically earn between $17 and $22 per hour. Given Highgate’s reputation for competitive pay in hospitality management, expect compensation to align with or slightly surpass these market averages.
Many assume this role involves only guest greeting, but it also demands leadership in managing front desk operations, handling financial tasks, supervising teams, and ensuring adherence to hotel policies, requiring a well-rounded skillset.