Risevoic
Front Desk Agent - PT
Company : Omni Amelia Island Resort
Location : Tucson, AZ, 85742
Job Type : Full Time / Part Time
Date Posted : 9 January 2026
Location
Omni Tucson National Resort & Spa
Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.
Job Description
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Working part-time as a Front Desk Agent in Tucson provides flexibility ideal for balancing personal commitments with professional duties. This schedule suits those seeking reduced hours while maintaining steady guest interaction experience in a dynamic hospitality environment near the Santa Catalina Mountains.
While not mandatory, certifications such as hospitality management or guest services can enhance your profile in Tucson’s competitive market. Employers often value training that demonstrates proficiency in customer relations and hotel operations, which aligns well with the standards at resorts like Omni Tucson National.
Key skills include strong communication, quick problem-solving, and multitasking under pressure. A successful Front Desk Agent efficiently manages check-ins and guest requests while maintaining a friendly demeanor, vital in creating five-star experiences at upscale resorts.
Absolutely. This role offers firsthand experience with guest services, operational procedures, and teamwork, forming a solid foundation for advancing into supervisory or management positions within hospitality, especially at well-regarded companies like Omni Amelia Island Resort.
Expect to handle guest arrivals and departures, manage reservations, resolve inquiries empathetically, and coordinate with departments like housekeeping. Attention to detail and a warm, professional approach are essential to maintain the resort’s high standards.
Omni integrates comprehensive training and empowers agents to anticipate guest needs, fostering a welcoming atmosphere. The role emphasizes personalized service and efficient communication, ensuring every visitor’s stay reflects the resort’s commitment to excellence.
Beyond standard duties, the Omni role combines scenic location benefits with a culture of respect and mentorship. Agents receive in-depth operational knowledge and the chance to engage with a diverse guest profile seeking upscale amenities, setting it apart from typical front desk positions.
Part-time Front Desk Agents in Tucson typically earn between $13 and $17 per hour, depending on experience and company. Given Omni’s upscale setting, wages may trend toward the higher end, complemented by potential employee benefits and growth opportunities.
Tucson’s growing hospitality sector, boosted by tourism and resort expansions, maintains steady demand for Front Desk Agents. Seasonal peaks align with increased guest volumes, making timely applications advantageous for candidates seeking roles in this vibrant market.
Located near the Santa Catalina Mountains, the resort is accessible via major Tucson routes, but public transportation may be limited. Many employees opt for personal vehicles or carpooling, so factoring commute time into your schedule is essential for punctuality.