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Front Desk Agent
Company : Highgate
Location : Mesa, AZ, 85212
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Courtyard Phoenix Mesa Gateway Airport
6907 East Ray RdMesa, AZ 85212Overview
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This is an evening position - 3pm to 11pm Friday, Saturday, and Sunday.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Working the 3pm-11pm shift on weekends at Highgate's Mesa location allows Front Desk Agents to enjoy quieter daytime hours for personal activities. This schedule suits those who prefer evening social life or daytime commitments, providing a unique balance compared to typical 9-to-5 roles in hospitality.
Mesa’s Courtyard Phoenix Mesa Gateway Airport experiences surges during flight arrivals and event weekends. Front Desk Agents must efficiently manage simultaneous check-ins, handle guest inquiries about local amenities, and maintain accuracy under pressure, ensuring smooth service without compromising friendliness.
Success hinges on strong communication, multitasking, and familiarity with hotel management systems. Agents should be adept at problem-solving, cash handling, and promoting hotel packages, all while maintaining a welcoming demeanor that reflects Highgate’s commitment to superior guest experiences.
Front Desk Agents in Mesa typically earn between $13 and $16 per hour, reflecting regional hospitality standards. Highgate’s compensation aligns competitively with this range, rewarding experience and customer service skills, particularly for evening shifts at Courtyard Phoenix Mesa Gateway Airport.
Highgate’s advanced revenue tools require Front Desk Agents to stay informed about dynamic room rates and promotions. This knowledge enables agents to optimize bookings and upsell packages, directly influencing occupancy and revenue, while delivering tailored guest services aligned with hotel strategies.
Highgate values proactive problem-solving, digital literacy, and a polished, professional image. Their Mesa hotel emphasizes attentive guest engagement blended with tech-savvy operations, expecting agents to uphold brand standards and contribute to the hotel’s innovative market presence.
While no formal certification is mandatory, hospitality courses or customer service training boost employability. Familiarity with front desk software and local tourism knowledge enhances performance, especially in Mesa’s competitive market where guest experience is paramount.
Starting as a Front Desk Agent opens pathways to supervisory roles, assistant front desk manager positions, and broader hotel operations careers. Highgate’s global presence offers exposure to diverse hospitality functions, encouraging professional growth through cross-training and leadership development.
Mesa’s expanding hospitality sector, especially near the airport, keeps demand for Front Desk Agents robust. Competition is moderate; candidates with strong customer service skills and flexible availability, particularly for evening shifts, tend to have an advantage.
Given Mesa's traffic patterns, commuting to the hotel typically involves manageable drive times, especially outside peak rush hours. Agents working evening shifts benefit from lighter traffic, which can reduce stress and improve punctuality for the 3pm to 11pm schedule.