Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Fort Wayne, IN, 46704
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Fort Wayne's customer service sector is moderately competitive, with growing demand in energy and retail industries. Candidates with strong communication skills and experience in handling diverse customer inquiries tend to stand out, especially when applying to companies like Ferrellgas that emphasize team collaboration and customer care.
While formal certifications aren't mandatory, proficiency in Microsoft Office and strong negotiation skills are highly valued by Fort Wayne employers. Additionally, familiarity with regional customer service software or energy sector knowledge can give candidates an advantage in local roles.
A standout Customer Service Specialist excels in active listening, conflict resolution, and data entry accuracy. Mastery of de-escalation techniques and the ability to manage multiple communication channels like phone, chat, and email set successful professionals apart in customer-facing roles.
Many Customer Service Specialists progress into supervisory roles or transition into customer relationship management. Building expertise in negotiation and operational processes can lead to specialist roles focusing on customer loyalty or service operations within diverse industries.
Tasks can range from handling delivery scheduling in logistics to managing account inquiries in retail. In energy companies like Ferrellgas, specialists often balance emergency response scripts with customer account maintenance, requiring adaptability to both routine and urgent customer needs.
Ferrellgas offers benefits like tuition reimbursement and an employee stock ownership plan, fostering long-term growth. The company culture emphasizes genuine teamwork, making specialists feel valued while encouraging professional development and recognition.
Ferrellgas specialists juggle inbound and outbound communications, adapting service approaches to distinct customer bases. This dual focus broadens skillsets in handling diverse inquiries, from propane discounts to emergency service orders, enriching job experience.
The typical annual pay for a Customer Service Specialist in Fort Wayne ranges from $33,000 to $40,000, depending on experience. Roles at companies like Ferrellgas may offer competitive compensation augmented by comprehensive benefits and performance incentives.