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Field Service Specialist IV - Imaging
Company : Prime Healthcare Services
Location : Elgin, IL, 60123
Job Type : Full Time
Date Posted : 31 December 2025
Overview
Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, capital procurement, medical coding, project management and more. We provide services to clinically excellent community hospitals across the country that are dedicated to ensuring quality, compassionate care for every patient, every time.
Responsibilities
The Field Service Specialist IV - IMAGING, provides specialty medical equipment services primarily on various high end Imaging equipment within assigned region. Primary duties include, but are not limited to, performing preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on multiple high-end specialty imaging modalities (MRI, CT, Cath Lab, X-ray, Nuc-med) and on low end modalities (Ultrasound, injectors) as needed.
This individual shall be competent in the use of all applicable test equipment and tools required in the performance of the duties and be able to teach and coach others as needed. The Field Service Specialist will ensure compliance with changes in regulations, policies and procedures set by national and state regulatory bodies.
Responsible to ensure that all scheduled work is accomplished on time, customer needs are met, and the day-to-day operations impacting revenue are communicated as needed and appropriate resources are utilized to minimize any service interruptions. The position also has service support scheduling and vendor management responsibility. Individual shall be required to provide regional technical support for resolving difficult equipment issues.
This individual contributes to department improvement and collaborates and maintains positive relationships with customers. Pride and professionalism, as well as technical expertise, must be exhibited at all times for the success of all concerned. Maintains a department "culture" that is patient-focused and participates in teamwork, quality, integrity and professional growth upholding the Prime Healthcare Mission and Vision at all times.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Required qualifications:
Pay Transparency
BioMedical Services, Inc. offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $42.13 to $78.11. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/
Employment Status
Full TimeShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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Frequently asked questions
Experts in this role use specialized diagnostic tools to identify faults in MRI, CT, and cath lab machines, applying mechanical and electronic repair skills. They combine real-time testing with knowledge of PACS and DICOM standards to minimize downtime and ensure accurate imaging performance.
Professionals often advance by deepening expertise in high-end imaging technologies, moving into supervisory roles, or transitioning into clinical engineering management. Continuous cross-training and OEM certifications can open doors to regional technical leadership or specialized consulting positions.
This senior role demands extensive experience, particularly in complex modalities like MRI and nuclear medicine, plus responsibilities for coaching peers and managing vendor relations, whereas entry-level roles focus mainly on routine maintenance and basic equipment handling.
Prime Healthcare prioritizes formal OEM or third-party certifications in medium to high-end imaging modalities. Familiarity with biomedical engineering credentials and regional compliance regulations enhances a candidate’s suitability for their Illinois hospitals.
Prime Healthcare emphasizes patient-centered values, teamwork, and integrity, fostering a culture where professionalism and compassionate care underpin all technical support services. Employees are encouraged to contribute to continuous quality improvements in clinical environments.
Elgin benefits from a steady demand driven by several community hospitals needing specialized imaging maintenance. While Chicago sees higher competition, Elgin offers a balanced job market with opportunities for professionals possessing advanced diagnostic imaging skills.
Compensation varies from approximately $42.13 to $78.11 per hour, factoring in expertise, formal training, and years of service. This reflects a competitive pay scale within the biomedical services field in Illinois, aligned with the complexity of diagnostic imaging maintenance.
The company offers a tailored benefits package including tuition reimbursement and voluntary programs, promoting ongoing education and skill enhancement. This investment helps specialists stay current with evolving imaging technologies and regulatory standards.
At Prime Healthcare, the role uniquely combines technical service on high-end imaging equipment with regional vendor management and customer communication, ensuring service continuity and compliance with evolving healthcare policies.
Technicians should be prepared for travel between Prime Healthcare hospitals across Illinois, requiring a valid driver’s license and good driving record. This regional mobility ensures timely maintenance support but may impact daily commute planning.