Restaurant Supervisor | Full-Time | Ken Garff University Club

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

We are seeking a motivated and highly organized Restaurant Supervisor to join our team! In this hands-on management position, you will be responsible for overseeing daily operations, supporting our service team, and ensuring a smooth and efficient guest experience. The ideal candidate will have strong communication skills, a knack for problem-solving, and the ability to multitask effectively in a fast-paced environment.

This role pays an hourly rate of $16.00-$20.00 per hour and is eligible to receive shares of mandatory service charges. Including your share of service charges, your hourly earnings will typically exceed the minimum wage, and you are always guaranteed hourly earnings of at least the minimum wage in accordance with applicable law. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2025.

About the Venue

The Ken Garff University Club, located in the South End Zone of Rice-Eccles Stadium, is a premier private social hub for alumni, faculty, staff, and the Salt Lake City community. Offering stunning views, exclusive amenities, and a vibrant calendar of events from game-day celebrations to themed soirées, the Ken Garff University Club creates memorable moments in an unparalleled setting. The club is a unique space for dining, networking, and celebrations.

If you’re passionate about delivering exceptional member experiences in a dynamic, high-energy environment, this is the perfect place to grow your career while being part of something truly special.

Responsibilities

• Floor Operations: Run the floor during service by managing staffing levels, interacting with members, addressing member disputes, is quick to observe and address overlooked issues and making real-time staffing adjustments (sending people home or calling people in as needed).
• Hands-On Support: Actively assist on the floor during busy shifts; particularly for larger member events, and provide support to service staff where needed.
• Daily Service Reports: Accurately complete daily service reports to track revenue, staff performance, food quality and identify areas for improvement. 
• Communication With Kitchen: Coordinate with chefs to ensure daily specials are communicated clearly to the service team. Maintain an up-to-date staff information board with important service information. Works closely with the chefs during meal periods to ensure smooth operations and to resolve any concerns that arise during service.
• Pre-Shifts: Lead pre-shift meetings at 10:30 am and 4:30 pm to prepare staff for service, ensuring everyone is aligned on daily specials, expectations, and any special needs for the shift.
• Tip Record Keeping: Oversee the daily tip-out record tracker. Work with servers to ensure accuracy of their tips and have servers sign off on their tip amounts at the end of each pay period to maintain accuracy and prevent discrepancies.
• Dining Credits Tracker: Update and maintain the member dining credits tracker, maintaining the integrity and precision of member account records.
• POS Management: Manager access on POS stations to handle special requests (tax exemptions, voids, service charge removals), troubleshoot and resolve computer-related issues, as well as manage Magic Moments for a members experience.
• Tech Support: Learn and troubleshoot issues with the Micros system and printers. Contact IT support as necessary to resolve technical issues quickly and minimize service disruptions.

Qualifications

• Proven experience in a restaurant or hospitality management role.
• Strong communication and interpersonal skills with the ability to interact professionally with staff, chefs, members and guests.
• Ability to multi-task and thrive in a fast-paced, high-pressure environment; while organizing time management.
• Basic technical skills and the ability to troubleshoot issues with POS systems and printers.
• Strong organizational skills with attention to detail.
• Leadership skills and the ability to make quick, effective decisions in real-time.
• Availability for flexible hours, including evenings, weekends, and holidays as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.