Risevoic
Store Team Member
Company : Roche Bros.
Location : Hopkinton, MA, 01748
Job Type : Full Time / Part Time
Date Posted : 25 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Related Jobs
Springfield, MA
Top trending job titles hiring now
Popular Searches for Store Team Member
Frequently asked questions
A Store Team Member at Roche Bros. plays a vital role by delivering friendly, efficient checkout services and maintaining a welcoming atmosphere, ensuring each shopper feels valued. Their interaction directly impacts customer satisfaction and the overall store environment.
Prioritizing clear communication, quick and accurate transaction handling, and teamwork is essential. Being attentive to detail with product pricing and maintaining cleanliness also helps build trust and efficiency in the fast-paced retail environment.
Yes, starting as a Store Team Member often leads to roles like head cashier or service clerk. Demonstrating reliability and customer service excellence can open paths to supervisory positions, especially in a competitive retail market like Hopkinton.
Roche Bros. fosters a family-like atmosphere where associates are encouraged to treat customers and colleagues with respect and kindness. This supportive environment promotes teamwork and a strong commitment to service quality.
Roche Bros. emphasizes integrity and comprehensive training, ensuring associates are well-prepared. The company’s focus on a courteous, prompt service model and internal career growth opportunities sets it apart locally.
The hourly wage for this role at Roche Bros. ranges from $15.00 to $17.90, aligning well with Massachusetts retail standards. This range reflects local cost of living and the importance of customer service skills in the area.
Expect frequent standing, lifting up to 50 lbs, and occasional bending or carrying. The role involves continuous movement and requires stamina to manage checkout processes and maintain an orderly workspace effectively.
Team Members may encounter busy periods requiring efficient transaction management and vigilance against shrinkage. The community-focused setting also means adapting to diverse customer expectations and maintaining high service standards.
Familiarity with POS systems, scanners, scales, and bagging supplies is key. Knowing how to operate check scanners and manage registers efficiently will support smooth checkout experiences and inventory control.
New hires undergo comprehensive e-learning and department-specific training to ensure they understand company standards. Assistance from experienced associates helps newcomers quickly adapt to customer service expectations and operational procedures.