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Event Staff Supervisor | Part-Time | Mullins Center
Company : Dallas Convention Center
Location : Amherst, MA, 01003
Job Type : Part Time
Date Posted : 6 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a Event Staff Supervisor you will play a key leadership role in delivering a safe, friendly, and memorable experience for every guest. You will oversee and support team members in various roles—including ushers, ticket scanners, greeters, and concourse customer service staff—while ensuring that each area of the arena operates smoothly and efficiently. Your responsibilities include training, coaching, and supervising staff, responding to guest concerns, and maintaining high service standards across all touchpoints. With a strong focus on safety, communication, and guest satisfaction, you’ll help create an atmosphere where fans feel welcome, informed, and excited to return.
This role pays an hourly rate of $16.00-$17.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 31, 2025.
Responsibilities
- Provide direction, oversight, and supervision of the Event Staff employees.
- Provide training, coaching and supervision of “Potential Supervisors.”
- Responsible for general set-up and break-down of customer access areas in addition to “building walk” responsibilities
- Function room and after-hours coverage, as needed.
- Provide the primary level of guest assistance in the seating area.
- Required to have a thorough knowledge of building policies, procedures and event requirements.
- Provide access control, crowd management and ensure the venue is safe for guests.
- Direct guests and provide venue information.
- Act upon all comments/complaints in a prompt and friendly manner.
- Complete appropriate reports when necessary
- Ensure a safe and fun environment for all guests, staff and performers.
- Event Staff employee uniform laundry/equipment responsibilities including inventory.
- Other duties as assigned.
Qualifications
- Holiday, weekend and night availability
- Must be 18 years of age or older
- Must possess a minimum of 1-2 years experience supervising events.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
An Event Staff Supervisor at Mullins Center takes on leadership duties such as coaching and managing team members, ensuring safety protocols, and overseeing guest experiences. Unlike general event staff, supervisors have a broader scope involving training, crowd control, and operational oversight, making it a pivotal role in smooth event execution.
Strong communication, quick decision-making, and the ability to motivate diverse teams under pressure are crucial. Supervisors must also be adept at conflict resolution and safety management to maintain a welcoming environment during high-attendance events.
This part-time supervisory role offers hands-on experience with large-scale event operations, enhancing skills in team leadership and guest services. It can serve as a stepping stone to full-time managerial roles or specialized event coordination positions within the entertainment industry.
Amherst's vibrant event scene creates steady demand for supervisory staff during peak seasons. However, competition can be moderate due to the part-time nature of roles and the specialized skills required, such as crowd management and guest relations at venues like Mullins Center.
While formal certifications aren't always mandatory, having credentials in crowd safety, first aid, or hospitality management can boost prospects. Local knowledge of venue policies and emergency procedures is highly valued for event supervisors in Amherst’s dynamic live event market.
Dallas Convention Center combines a global reputation with extensive event diversity, providing supervisors with exposure to large-scale conventions and entertainment events. This environment fosters advanced leadership opportunities and access to sophisticated venue management systems.
Yes, Dallas Convention Center invests in comprehensive training programs focusing on safety protocols, guest engagement, and staff development. Supervisors benefit from ongoing coaching that sharpens their ability to handle high-pressure situations and deliver exceptional event experiences.
Part-time Event Staff Supervisors at Mullins Center earn between $16.00 and $17.00 per hour, aligning with Amherst's competitive wage standards for event management roles. This pay reflects the supervisory responsibilities and the local market demand for skilled event staff.
Given the event-centric schedule, working weekends and holidays is often required, which can challenge traditional work-life balance. However, this schedule allows supervisors to pursue other commitments during weekdays and gain valuable event experience during peak times.
Supervisors may face crowd control complexities, last-minute staffing changes, and heightened guest inquiries during busy events. Navigating these requires adaptability, quick problem-solving, and effective communication to maintain a safe and enjoyable environment.