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Food Service Worker
Company : Roche Bros.
Location : Braintree, MA, 02184
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
In Braintree, MA, Food Service Workers often navigate a fast-paced retail grocery environment like Roche Bros., balancing tasks such as cashier duties, customer interaction, and inventory control. Local consumer preferences and store size influence the workload, making adaptability and multitasking essential skills here compared to other regions.
While formal certifications aren’t always mandatory, completing food handling and safety training is highly valued in Massachusetts. Employers like Roche Bros. emphasize e-learning programs and department-specific training to maintain high standards in sanitation and customer service, which boosts employment prospects locally.
Challenges include managing busy checkout lines efficiently, handling diverse customer inquiries, and maintaining accurate cash transactions. Workers must also stay vigilant about shrink control and safety hazards, ensuring compliance with company policies while fostering a positive shopping experience.
Roche Bros. cultivates a family-like atmosphere where Food Service Workers engage directly with customers, honing communication and problem-solving abilities. The role demands courteous interaction, teamwork, and prompt resolution of issues, providing robust experience in retail customer relations.
Salary ranges from $15.00 to $17.90 per hour, influenced by education, experience, and internal equity. Local labor market conditions in Braintree and compliance with Massachusetts pay transparency laws also shape compensation, ensuring competitive wages aligned with regional standards.
Roche Bros. emphasizes a collaborative environment where Food Service Workers contribute to the ‘golden rule’ culture, promoting respect and teamwork. Employees participate actively in store operations, from customer service to shrink control, fostering a sense of belonging and shared responsibility.
Applicants should demonstrate strong customer service passion, integrity, reliability, and English proficiency. Completion of e-learning modules and readiness to work flexible schedules aligned with store needs are essential, reflecting Roche Bros.’ commitment to quality and operational standards.
Braintree's retail sector sees steady demand for Food Service roles, with Roche Bros. among sought-after employers. Competition arises due to appealing company culture and local wage standards, meaning candidates with customer service aptitude and training hold an advantage.
Expect frequent standing, lifting up to 50 lbs, and walking on hard floors. Tasks include pushing carts, bending, and handling items efficiently. Safety awareness is critical due to occasional exposure to slippery surfaces and cleaning agents, aligning with Roche Bros.’ workplace safety protocols.
Yes, Roche Bros. supports career advancement through roles like head cashier or self-checkout assistant. Employees can gain leadership skills by training new associates and taking on supervisory responsibilities, fostering professional development within the food service sector.