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Room Attendant
Company : Highgate
Location : Grapevine, TX, 76051
Job Type : Full Time
Date Posted : 28 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Homewood Suites Grapevine
2214 W. Grapevine Mills CircleGrapevine, TX 76051Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Expect to frequently lift items up to 50 pounds and remain standing throughout your shift. The physical nature of a room attendant's duties in Grapevine includes pushing carts, vacuuming, and handling linens, requiring good stamina and strength to maintain high cleaning standards efficiently.
Grapevine's hospitality market values attentive guest service and robust cleaning protocols, often matching or exceeding neighboring cities in expectations. Room attendants here encounter a blend of corporate and leisure guests, requiring adaptability and thoroughness, which may differ slightly from roles in larger metro areas like Dallas.
Room attendants focus primarily on guestroom cleanliness and restocking supplies, ensuring a welcoming environment. Unlike broader housekeeping roles, they handle direct guest area upkeep, report maintenance issues, and manage lost and found items, blending service with operational vigilance unique to this position.
Highgate integrates innovative hospitality standards by emphasizing attentive guest service alongside meticulous room upkeep. Their Room Attendants benefit from structured training and use of advanced tools, aligning with Highgate’s digital-forward approach to maximize guest satisfaction and asset value across their hotel portfolio.
Highgate’s Room Attendant openings stand out due to the company’s global reach and focus on bespoke guest experiences, providing employees exposure to industry-leading revenue management systems and a culture of continuous innovation, making their positions more dynamic compared to typical local hotel housekeeping jobs.
While formal certifications are not mandatory, Highgate values experience in hospitality and prioritizes effective communication skills. Local preferences might include OSHA safety awareness or hospitality customer service courses, enhancing a Room Attendant’s ability to meet the company’s high service standards.
With Grapevine’s growing tourism industry, demand for housekeeping staff is steady but competition remains moderate. Candidates with prior experience, strong communication skills, and physical endurance tend to have an advantage in securing roles at reputed hotels like those managed by Highgate.
Room Attendants at Highgate in Grapevine typically earn hourly wages aligned with local hospitality standards, averaging around $12 to $15 per hour. This reflects the role’s requirements for physical effort and customer interaction within a reputable hotel management company.
New Room Attendants will manage guestroom cleaning, supply restocking, trash removal, and report maintenance concerns promptly. Ensuring hallways and public areas remain tidy is also vital, reflecting Highgate’s commitment to guest satisfaction and operational excellence.
Part-time Room Attendants benefit from more varied shift options, accommodating different personal schedules while maintaining the same service standards. Highgate supports flexible staffing to meet peak guest demands without compromising the quality expected at their Grapevine location.