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Guest Services Team Member | Part-Time | Blue Arena
Company : Dallas Convention Center
Location : Loveland, CO, 80538
Job Type : Part Time
Date Posted : 7 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Guest Services Team Member to include usher, ticket taker, guest services desk, suite attendant, and greeter
This role pays an hourly rate of $15 to $16.
Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Blue Arena at The Ranch Events Complex, located in Loveland, Colorado, is a 6,800 seat multi-purpose venue, which opened in September 2003, and is home to the Colorado Eagles of the American Hockey League. The arena, which is owned by Larimer County, is managed by Oak View Group, the fastest growing firm in the public assembly facility management field with more than 300 facilities throughout the United States and Canada. This multipurpose facility can host hockey, basketball, football, family shows in any configuration, rodeos, diverse concert settings in various capacities, trade shows and several dozen setups to accommodate just about any event. Blue Arena, less than an hour's drive from Denver and Cheyenne, has become the focal point for sports and entertainment in Northern Colorado. Blue Arena is part of a larger 374,000 square-foot fairground complex called The Ranch which is the official name of the Larimer County Fairgrounds and Events Complex.
Responsibilities
- Provide friendly and helpful direction to patrons.
- Ensure that the section of responsibility is clean and that all physical equipment is in good working order. Throughout the event, this section should be monitored closely to serve all guests and to respond to any “trouble situation”.
- Check all passes, credentials and tickets for the correct location, date and time.
- Maintaining a safe environment at all times for guests.
- Enforcing all Events Center policies and procedures.
- Prepare for each event by acquiring all pertinent show information.
- Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
- Moving patrons through the gates and lines of access as quickly as possible.
- Visually inspecting guests for bottles, cans or any other item not permitted into the facility.
- Directing patrons through the proper entrances and areas that allowed for public access.
- Preventing entrance to emergency exit doors and to all areas that are not public access.
- Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
- Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the Events Center.
- Greet incoming guests and accommodate their needs and requests.
- Perform related duties and responsibilities as required.
Qualifications
- Effective oral communication and writing skills
- Ability to interact with guests and staff on a professional basis
- Must have a earned a high school diploma or equivalent GED
- Previous experience preferred
- Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Yes, this part-time position requires availability during nights, weekends, and select holidays, accommodating the event-driven schedule at Blue Arena. Flexibility is essential to meet the varied timing of concerts, sports, and family shows held at the venue in Loveland, CO.
A team member's day involves preparing by reviewing event details, greeting and assisting guests, managing ticket scanning, maintaining cleanliness, and ensuring safety throughout the event. Responsiveness to guest needs and monitoring for any issues are key throughout each shift at this multi-purpose venue.
Strong communication, customer interaction, and the ability to handle ticketing technology efficiently are critical. Problem-solving under pressure and maintaining a welcoming demeanor enhance guest experiences in dynamic environments such as sports or concert events in Loveland.
Working at Dallas Convention Center offers exposure to diverse event types and a high volume of guests, leveraging Oak View Group's extensive venue network. This role often integrates premium guest services with specific protocols that reflect the center’s unique operational standards.
Oak View Group emphasizes inclusivity, innovation, and safety, creating an inclusive work culture that values diverse perspectives. Their focus on employee development and fair treatment fosters a supportive environment for guest service associates at Blue Arena.
The position offers an hourly pay between $15 and $16, reflecting regional standards and the part-time nature of the role. This competitive rate supports the venue’s commitment to attracting reliable and customer-focused team members.
Loveland’s growing event scene, including venues like Blue Arena, creates steady demand for guest services personnel. While competition exists with similar regional roles, the unique multi-purpose nature of Blue Arena can give candidates an edge due to diverse event exposure.
While no specific certifications are mandatory, local hospitality training or customer service workshops can enhance a candidate’s profile. Familiarity with safety protocols and emergency response, often provided on-site, strengthens readiness for venue-based guest service roles.
Blue Arena’s role combines traditional usher and ticketing tasks with unique demands like managing suite guests and diverse event setups. Compared to other Colorado venues, this job requires adaptability to different event formats and a strong focus on guest interaction.
Starting here can lead to roles such as guest services supervisor or premium guest services coordinator within Oak View Group’s expansive venue network. Experience gained in varied event environments and customer service excellence can open pathways to managerial positions.