Risevoic
Care Manager
Company : ResCare Community Living
Location : Charlotte, NC
Job Type : Full Time
Date Posted : 4 January 2026
Our Company
ResCare Community Living
Overview
Work in conjunction with diverse clinical teams and utilize community resources to meet the needs of individuals receiving care management services. Provide services in accordance with care management service requirements set by the state and company. Responsible for developing and monitoring Tailored Care Management care plans and Individual Support Plans (ISPs) built from comprehensive assessments to an assigned caseload.
Responsibilities
- Develops positive relationships among and between members, family/guardians, Extenders, clinical and care team members and other community stakeholders to create an environment of compassion and professionalism, driving toward positive health and quality of life outcomes.
- Responds proactively to alerts from Extenders concerning unmet health-related needs and identified barriers and gaps to reduce adverse health and quality of life indicators.
- Develops positive relationships with all funding sources that exhibits the willingness to obtain common objectives related to care management.
- Engages the member/family/guardian to establish rapport and provide required and as needed contact, ensuring service provision is up to date and follow through is completed.
- In conjunction with the member, selects members for the care team (adjusting as needed).
- Conducts the Comprehensive Health Assessment on the member, with stakeholder input, to obtain baseline information needed to formulate a care plan.
- Coordinates, schedules, sets the agenda for and assists the member in chairing care team meetings (times, dates, locations, etc.) and informs all team members.
- Develops, implements, reassesses, oversees the implementation of and evaluates the Care Plan/ISP for the member to ensure that the members health needs are addressed in a comprehensive, holistic, and preventive manner, with quality as a goal.
- Manages care transitions and transition plans.
- Ensures medication monitoring and reconciliation occur.
- Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff.
- Documents all information gathered/received electronically in a timely manner.
- Provides documentation of billable events that align with minimum contact expectations to the Care Management Supervisor.
- Maintains an accurate, up-to-date electronic information data stream on all interactions, encounters, activities, care team meetings, and communications with the member/family/guardian.
- Promotes and coordinates comprehensive care among medical, pharmaceutical, psychosocial, social, mental, physical, home health, ancillary providers, and other community agencies, supporting individuals with referrals as needed.
- Connects members with medical, mental, developmental, psychosocial, housing, transportation, home health, and community support services/systems to achieve a comprehensive, holistic, preventive approach.
- Empowers the member/family/guardian and other team members with knowledge that aids in implementing the care plan, treatment plan, medication regimen, and appointment keeping.
- Identifies barriers, gaps, and unmet health-related needs are addresses them proactively, expanding relationships and linkages to aid in meeting member’s needs.
- Supervises up to two FTEs of care management extenders.
- Provides services that meet national, state, and local healthcare standards at the highest level.
- Reports issues of concern, general departmental activities and staffing needs to the Care Management Supervisor.
Completes all required training and participates in educational sessions to improve overall skills.
Attends industry meetings, training, and functions to promote positive relationships with stakeholders.
Participates in quality improvement and measurement activities to achieve identified targets and outcomes.
Completes other duties as assigned.
Qualifications
Qualifications:
- Years of experience as specified below.
- Two years of experience as a Care Manager, Case Manager, or Care Coordinator preferred.
- Ability to perform work with a high degree of quality and autonomy.
- Must meet all agency requirements for pre-employment and those required by the state of NC.
Education:
- A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience with the IDD population; or
- A Master’s degree in a human service field and one year of full-time, post-graduate degree accumulated experience with the IDD population; or
- A bachelor's degree in a human service field and two years of full-time, post-bachelor's degree accumulated experience with the IDD population; or
- A bachelor's degree in a field other than human services and four years of full-time, post-bachelor's degree accumulated experience with the IDD population; and
For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with I/DD, or a TBI, above.)
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range
USD $25.00 / HourRelated Jobs
Greensboro, NC
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Frequently asked questions
In Charlotte, NC, employers prioritize Care Managers with licenses or degrees in human services and experience working with intellectual and developmental disabilities. Familiarity with local state regulations and LTSS coordination enhances a candidate’s fit for this specialized community care sector.
Care Managers in Charlotte coordinate extensively with medical, pharmaceutical, social, and mental health providers to deliver holistic care. Building strong ties with community agencies ensures members receive comprehensive support tailored to their unique health and social needs.
Daily tasks center on assessing health needs, updating care plans, chairing team meetings, and ensuring smooth care transitions. Effective communication with families, clinical teams, and community stakeholders is essential to maintaining quality and proactive service delivery.
Yes, ResCare Community Living fosters professional development through ongoing training and quality improvement initiatives. Care Managers gain leadership experience by supervising extenders and engaging with multi-disciplinary teams, positioning themselves for advanced roles within the disability services sector.
ResCare emphasizes supporting individuals with intellectual, developmental, and cognitive disabilities, integrating community living and remote support technologies. This focus creates a distinct care environment that blends personalized service with innovative care coordination strategies.
Charlotte's growing healthcare landscape and aging population are driving increased demand for skilled Care Managers. The city's focus on integrated community services and LTSS programs amplifies opportunities for professionals adept at holistic care coordination.
North Carolina prefers candidates holding licenses or certifications in human services disciplines or nursing, along with verified experience in intellectual/developmental disabilities care. Compliance with state agency requirements is mandatory for employment in care management roles.
With an advertised rate around $25 per hour, Care Managers in Charlotte earn competitive wages aligned with regional cost of living. This figure reflects specialized skills in community-based disability support, slightly below some metropolitan markets but balanced by local demand.
Care Managers at ResCare often supervise up to two full-time extenders, guiding care delivery and ensuring compliance with health standards. Leadership also includes managing complex care transitions and fostering collaboration across diverse clinical and community teams.
ResCare utilizes electronic documentation systems for timely recording of all care activities and communication. Remote support tools supplement in-person services, enabling Care Managers to monitor and coordinate care efficiently while enhancing member engagement.