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Environmental Services / Custodial Manager 2
Company : Sodexo
Location : Cincinnati, OH, 45219
Job Type : Full Time
Date Posted : 12 January 2026
Role Overview
Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
Sodexo is seeking an Environmental Services / Custodial Manager 2 with UC Health located in Cincinnati, OH. This position will operate on a 3rd shift schedule.
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
Incentives
Comprehensive benefit package, annual merit increases, and this position may be eligible for a sign-on bonusWhat You'll Do
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- lead teams and departmental projects and initiatives
- effectively manage the Unit Operating System
- monitor compliance and reach project target dates of completion
- support a diverse and inclusive workforce
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery
- customer service and guest satisfaction focus in a healthcare or hospitality setting
- strong leadership skills and has the ability to work independently to drive program
- experience effectively managing projects within agreed upon timelines
- results and safety driven
- proficiency with computers and other technology
- availability to work second shift (afternoons)
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
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Frequently asked questions
Managing a third-shift team demands strong organizational skills and adaptability. The Environmental Services / Custodial Manager 2 in Cincinnati must coordinate effectively during off-peak hours while ensuring patient safety and maintaining high cleaning standards, all while motivating staff who work non-traditional hours.
Locally, certifications like CHESP (Certified Healthcare Environmental Services Professional) or OSHA safety training are highly regarded. Candidates with healthcare-specific environmental management credentials tend to stand out in Cincinnati’s hospital job market, aligning with regulatory and patient safety demands.
A Custodial Manager 2 often carries broader responsibility for strategic oversight, project management, and team leadership beyond routine janitorial tasks. Their focus extends to patient satisfaction, regulatory compliance, and innovation in cleaning protocols, setting them apart from entry-level supervisory roles.
Sodexo fosters development through tuition reimbursement and merit increases, encouraging leadership growth. Their diverse and inclusive culture emphasizes recognition and respect, which motivates environmental services managers to drive team performance and enhance hospital client satisfaction.
Average salaries for this role in Cincinnati range from $55,000 to $70,000 annually, depending on experience and education. Competitive compensation aligns with healthcare facility standards and includes benefits like 401(k) matching and wellness programs, making the position financially attractive.
Cincinnati’s healthcare market shows steady demand for environmental services leaders, with moderate competition. Employers prioritize candidates with both managerial experience and a strong customer service focus, especially those comfortable managing third-shift operations in hospital environments.
Beyond supervising cleaning, this manager ensures infection control compliance, handles client communications, manages project timelines, and leads initiatives to improve patient and staff satisfaction. They serve as a liaison between hospital departments and their custodial teams to maintain a safe environment.
Sodexo emphasizes real-time client and patient satisfaction scores as key performance indicators. Managers are tasked with translating feedback into actionable improvements, fostering continuous enhancement of service quality tailored to hospital needs.
Proficiency with digital unit operating systems and communication platforms is essential. These tools help monitor compliance, track project progress, and streamline team coordination, enabling managers to maintain high operational standards efficiently.