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Busser
Company : Roche Bros.
Location : Billerica, MA, 01821
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Billerica’s growing retail and food service sectors create steady demand for bussers, particularly at well-established stores like Roche Bros. Candidates often find multiple openings due to consistent customer flow and the company's commitment to service excellence, making it a good local job market for bussers.
Roche Bros. emphasizes a family-like, service-driven culture for bussers, blending grocery retail with hospitality standards. Unlike typical restaurant busser roles, here the position involves cross-functional tasks like assisting at checkout lanes and maintaining store safety, reflecting a hybrid retail experience.
Expect frequent standing, lifting up to 50 lbs, and walking on hard floors throughout shifts. Tasks may include pushing carts and bending frequently. Such physical demands are common and candidates must be comfortable with continuous movement to keep pace with store operations.
While prior experience can be helpful, Roche Bros. focuses more on customer service passion and teamwork skills. No formal certifications are mandated, but successful completion of company training and e-learning modules is required to ensure quality standards.
Starting as a busser can lead to roles such as service clerk, self-checkout assistant, or head cashier. Roche Bros. encourages internal promotion, so demonstrating reliability and strong customer interaction can pave the way for advancement into supervisory or specialized positions.
Billerica bussers at Roche Bros. typically earn between $15.00 and $17.90 per hour, aligning with Massachusetts’ pay transparency standards. This range reflects local living costs and the company’s equitable approach, often offering wages slightly above minimum to attract dependable associates.
Beyond clearing tables, Roche Bros. bussers might assist with checkout processes, verify IDs for alcohol sales, and help control inventory shrinkage. This hybrid role blends customer service with retail operational tasks, demanding adaptability and attention to detail.
Schedules are tailored to store needs, which means bussers should be flexible for shifts that accommodate peak shopping times, weekends, and holidays. The ability to work varied hours supports smooth store operations and customer service consistency.
Roche Bros. enforces strict guidelines requiring bussers to keep work areas clean and hazard-free, adhere to proper food handling, and participate in routine training. These practices uphold health codes and customer trust in the store’s environment.
The company fosters a welcoming atmosphere by training bussers to engage warmly with customers, treat associates like family, and handle inquiries or complaints effectively. This localized, personable approach enhances the shopping experience in Billerica.