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Key Account Manager – InReach
Company : Sodexo
Location : Santa Clara, CA
Job Type : Full Time
Date Posted : 1 January 2026
Role Overview
Your future is InReach! Join our mission to transform the convenience industry by putting people first and obsessing about extraordinary food and drinks. We just can’t bear the thought of being boring. We like to have fun and be a bit quirky. We work in a buzzword-free zone. We look for what’s new, what’s next, and what the future holds…we invite you to be part of our exciting future. With InReach, you get to be a hero to clients and guests every day. We’re all about phenomenal service and technology that fosters everyone’s trust. Our culture is to do the right thing – always. We are a diverse group, and we are all about inclusion, wellness, sustainability and supporting local partners. Reducing single-use plastics, feeding the hungry, responsible sourcing, community assistance, and using products and ingredients with a lower carbon footprint – it’s all part of who we are, and it’s embedded in our daily actions. Learn more about what we do here! We are looking for a Key Account Manager to join our team and be based in Santa Clara, California The Key Account Manager is responsible for account retention, upselling, and managing relationships with customers. This is a Remote Role with 50% travel to customer locationsWhat You'll Do
- Develop and implement customer growth & retention strategies to achieve company objectives
- Manage relationships with current accounts to ensure proper products/services selection, top-notch customer service, and continued growth
- Collaborate with various departments, such as sales, marketing and operations to achieve assigned objectives
- Act as liaison for customers, vendors and company
- Introduce new products to accounts through the utilization of different channels
- Maintain daily activity tracking in CRM (Salesforce)
- Advocate the use of best practices and seeks opportunities for continuous improvement
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- High proficiency in MS Office Products (Excel), SalesForce or similar CRM
- The ability to work independently, self-motivated, in a fast-paced environment
- The ability to multi-task while paying close attention to detail and to effectively prioritize
- Stellar verbal and written communication skills
- Professional demeanor/ability to present to senior leadership
- Strong written and verbal communication skills
- Highly effective organizational and self-management skills
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement: Bachelor’s degree or equivalent experienceMinimum Functional Experience: 3 years
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Frequently asked questions
Sodexo's Key Account Managers play a pivotal role in promoting sustainability by advocating responsible sourcing and supporting local partners. In Santa Clara, this involves collaborating closely with clients to reduce single-use plastics and incorporate eco-friendly products, aligning account growth with environmental stewardship.
Balancing remote work while traveling frequently to client sites in Santa Clara demands excellent time management and adaptability. Key Account Managers must efficiently coordinate across teams and maintain client relationships despite varying schedules and locations typical of this fast-paced tech-driven region.
Expertise in CRM tools like Salesforce, strong organizational abilities, and a knack for multi-tasking define this role. Additionally, the ability to present confidently to senior leadership and strategize customer growth uniquely positions Key Account – Inreach specialists for success in dynamic industries.
Salesforce enables real-time tracking of customer interactions and sales activities, essential for maintaining strong client relationships and identifying upsell opportunities. For Sodexo's Inreach team, proficiency with this CRM ensures data-driven decisions and efficient collaboration across sales and operations.
While a bachelor's degree and relevant experience are standard, certifications in CRM platforms, sales methodologies, and sustainability practices are valued in Santa Clara’s competitive market. These credentials enhance your ability to navigate tech-oriented clients and align with local environmental priorities.
Santa Clara's proximity to Silicon Valley creates robust demand for Key Account Managers skilled in technology and sustainability sectors. Competition is high due to the concentration of innovative companies, making specialized experience in client retention and strategic upselling particularly advantageous.
Growth paths often lead to senior account management or strategic leadership roles. Sodexo supports advancement through tuition reimbursement and internal training, helping Key Account Managers refine skills in client strategy, cross-department collaboration, and market expansion.
Sodexo’s commitment to diversity, wellness, and sustainability means Key Account Managers engage beyond sales—they champion ethical business and community initiatives. This culture fosters meaningful client conversations focused on shared values and long-term partnerships.
Compensation packages consider education, relevant experience, and local market standards in Santa Clara. Sodexo offers competitive salaries complemented by benefits like 401(k) matching and wellness programs, aligning pay with the cost of living and role expectations.
This role blends traditional account management with a focus on innovation and sustainability, reflecting Sodexo’s quirky, fun culture and commitment to environmental impact. The balance of remote work and travel also distinguishes it within the broader account management landscape.