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Scheduling Coordinator
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 13 January 2026
Overview
Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs. Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. launched Intention Health Ventures to develop and commercialize our technology innovations.
Job Summary
Position Title: Scheduler:Job Summary: Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
Responsibilities
Responsibilities include:• Answer phone calls and e-mails, greeting patients and prospective patients and remindingthem of upcoming appointments• Scheduling appointments for patient consultations, procedures and visits with medical personnel• Liaise and coordinate with health care professionals about schedules, patients and any changes• Accept and submit insurance claims and payment, as well as perform billing duties• Resolve scheduling conflicts as they occur
Qualifications
Job requirements:• High School Diploma or Equivalent (GED);• 2 years of working experience in the medical field or customer service.• Healthcare experience a plus• Knowledge of insurance requirements and medical terminology preferred.• Minimum 1-2 years scheduling experience• Experience with ECW strongly preferred• Bilingual (Spanish / English) is a plus but not a requirement\• Superb communication skills (written, oral, and listening)• Must be able to maintain professionalism and a positive attitude
Equal Opportunity Employer
ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
New York, NY
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Frequently asked questions
The Bronx has a growing demand for Scheduling Coordinators, especially in healthcare settings like Essen Health Care. Given the area's diverse population and expanding medical services, candidates with bilingual skills and experience in medical scheduling often find a competitive edge.
While not always mandatory, certifications in medical office administration or familiarity with electronic health records systems like eClinicalWorks (ECW) can significantly boost Scheduling Coordinator opportunities in Bronx healthcare facilities, aligning well with local employer preferences.
Successful Scheduling Coordinators generally combine strong communication skills with a solid understanding of medical terminology and insurance processes. Experience handling appointment conflicts and proficiency with scheduling software enhances their ability to manage patient and staff calendars efficiently.
Starting as a Scheduling Coordinator can open doors to roles like Scheduling Manager or Care Coordinator. Gaining expertise in healthcare operations and mastering tools such as ECW can lead to leadership positions within community health networks or administrative management.
Unlike other sectors where scheduling may focus on staffing shifts or meetings, healthcare Scheduling Coordinators juggle patient appointments, insurance billing, and coordination with medical staff, requiring more specialized knowledge of clinical workflows and patient care priorities.
Essen Health Care emphasizes compassionate, community-based care, providing Scheduling Coordinators exposure to diverse patient populations and integrated clinical divisions. The company's commitment to technology innovation, like telehealth, offers coordinators a modern and supportive work environment.
At Essen Health Care, Scheduling Coordinators are vital in supporting patient-centered care within ethnically diverse communities. This culture fosters teamwork and flexibility, encouraging coordinators to develop strong relationships with patients and healthcare professionals alike.
Scheduling Coordinators in the Bronx typically earn between $40,000 to $50,000 annually, with variations depending on experience and bilingual abilities. Healthcare roles, such as those at Essen Health Care, often offer competitive pay reflecting the specialized skills required.
Coordinators often adjust to Bronx’s busy transit system by planning appointments with buffer times to accommodate delays. Proximity to public transportation hubs near Essen Health Care’s facilities helps ease daily commutes, which is a key consideration for local applicants.
Scheduling Coordinators primarily manage appointment logistics, insurance claim processing, and patient communications. Unlike broader coordinator roles, they focus heavily on calendar accuracy, conflict resolution, and liaising directly with clinical staff to optimize care delivery.