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Patient Relations Rep II - Front Desk
Company : First Physicians Group
Location : Venice, FL, 34275
Job Type : Full Time
Date Posted : 3 January 2026
Job Summary
Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.
Required Qualifications
- Require computer, keyboard and data input skills.- Require pleasant and professional demeanor.- Require skill in establishing and maintaining effective working relationships.- Require demonstrated initiative and self-direction.- Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.- Require dependability/reliability.
Preferred Qualifications
- Prefer some college or vocational training.- Prefer a minimum of one (1) year of experience in a physician office.- Prefer knowledge of EHR/EMR.- Prefer knowledge of medical terminology.- Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).- Prefer a professional, neat appearance with strong oral and written communication skills.- Prefer basic knowledge of third party payers.
Mandatory Education
HS EQ: High School Diploma, GED or Certificate
Preferred Education
Required License and Certs
Preferred License and Certs
Work Days/Shift/Start Time
Monday-Friday 8:30-5pm
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Frequently asked questions
A Patient Relations Rep II at the front desk ensures smooth patient scheduling, check-in, and checkout processes. They act as the key communication link between patients, physicians, and insurance providers, helping maintain efficiency and a positive experience in healthcare front desk environments like those in Venice, FL.
Holding a Patient Relations Rep II role builds foundational skills in patient interaction, medical terminology, and insurance liaison work, which are valuable for moving into healthcare administration or office management, especially in physician offices or hospital front desk settings.
Patient Relations Rep II professionals typically demonstrate advanced multitasking, a professional demeanor, and proficiency with electronic health records (EHR/EMR). They also handle payment collections and compliance tasks, which differentiate them from basic front desk medical receptionists.
Venice, FL, shows steady demand for front desk medical staff due to its growing healthcare facilities and aging population. Candidates with EHR knowledge and customer service skills stand out, as local clinics and groups like First Physicians Group prioritize patient-centered front desk roles.
Salaries for Patient Relations Rep II positions in Venice, FL, generally range between $33,000 and $42,000 annually. Variations depend on experience, certifications, and specific healthcare settings, with physician offices and urgent care centers offering competitive wages.
At First Physicians Group, Patient Relations Reps benefit from structured schedules and a focus on comprehensive patient liaison duties, including insurance coordination. This company emphasizes professionalism and reliability, creating a supportive environment distinct from fast-paced hospital front desk roles.
Success hinges on a pleasant demeanor, strong communication, and self-motivation. Being adept at multitasking and knowledgeable about medical software enhances efficiency. These traits align well with First Physicians Group’s mission to provide quality patient service in Venice’s healthcare community.
Hospital front desks often handle higher patient volumes and urgent care scenarios, requiring rapid adaptability. In contrast, medical offices such as First Physicians Group focus more on scheduled appointments and personalized patient follow-up, creating a different workflow and patient interaction rhythm.
Adjusting to simultaneous patient scheduling, insurance liaison tasks, and payment processing demands strong organizational skills. Navigating local healthcare systems and mastering EHR software are common hurdles, but gaining these skills enhances efficiency and patient satisfaction in Venice clinics.
Venice’s healthcare sector is moderately competitive due to its desirable location and growing senior population. Candidates with proficiency in medical terminology, computer skills, and a professional attitude typically have an edge securing Patient Relations Rep II front desk roles.