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Guest Services Event Staff |Part-time| Xtream Arena and GreenState Family Fieldhouse
Company : Dallas Convention Center
Location : Coralville, IA, 52241
Job Type : Part Time
Date Posted : 6 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere
This role will pay an hourly wage of $12.00 to $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
About the Venue
Xtream Arena powered by Mediacom & GreenState Family Fieldhouse serves as a highly accessible and most importantly right-sized venue for concerts, family shows, and special events. Xtream Arena & GreenState Family Fieldhouse fulfills a longstanding community and economic development void in Coralville and surrounding areas.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Working part-time as guest services event staff at Xtream Arena means shifts often revolve around event timings, especially on weekends and game days. Flexibility is key, as duties may vary from ushering to ticket scanning, making adaptability essential for delivering great guest experiences during peak hours.
Strong communication, attentiveness to safety, and a positive attitude stand out as critical skills. Since the role involves assisting guests with directions and handling unexpected challenges, patience and problem-solving are equally important for success in local venues like Xtream Arena.
Entry-level event staff positions often open doors to supervisory roles or specialized hospitality functions within venue management. Gaining experience in guest engagement and safety protocols here can pave the way toward full-time hospitality coordination or event operations management.
While formal certifications aren't mandatory, having a background in hospitality training or first aid can enhance a candidate's profile. Local employers also value familiarity with ADA compliance and crowd management, skills that align well with Coralville's community-focused event venues.
Coralville's growing entertainment scene means event staff roles are in steady demand, but competition can rise during peak event seasons. Part-time roles attract students and seasonal workers, so candidates who demonstrate reliability and flexibility often stand out in hiring pools.
Dallas Convention Center emphasizes delivering memorable guest experiences through attentive service and safety. Event staff here are expected to be proactive, friendly, and well-versed in venue policies, reflecting the center’s commitment to top-tier hospitality within a bustling event environment.
This role combines traditional usher and ticket scanning duties with a strong focus on crowd safety and emergency response. The Dallas Convention Center’s scale and diverse event types also require staff to be versatile and quick-thinking to maintain smooth operations.
Hourly pay for these part-time guest services roles generally falls between $12.00 and $15.00, reflecting the position’s entry-level status and the venue's commitment to competitive compensation within the Coralville event staffing market.
Event staff here play a pivotal role in welcoming attendees to family-friendly concerts and special events, fostering a safe and inclusive atmosphere. Their efforts contribute directly to strengthening local cultural ties and enhancing community pride through memorable experiences.
Managing diverse crowds during high-energy events while maintaining ADA accommodations requires keen attention and patience. Additionally, staff must be prepared to enforce venue policies tactfully, ensuring guest safety without dampening the event’s lively spirit.