Risevoic
Front Desk Agent
Company : Omni Amelia Island Resort
Location : Indianapolis, IN, 46225
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
Severin Hotel
Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.
Job Description
$17 per hour plus free parking!
For more than 100 years, Omni Severin Hotel has stood as the longest-running luxury hotel in the heart of downtown Indianapolis. When you join the Omni Family you will receive free parking, a free lunch/dinner, an excellent starting rate of pay, full benefits and be surrounded by co-workers who are All-In for our guests and each other!
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
In Indianapolis, Front Desk Agents often balance high guest turnover with a strong emphasis on 'Hoosier hospitality,' blending efficiency with warm, personalized service. This local culture impacts daily interactions and requires agents to be adept at managing both business and leisure travelers in a city rich with cultural attractions.
While formal certifications aren't mandatory, training in guest relations and familiarity with hospitality software are highly valued in Indianapolis. Multilingual skills can also boost employability due to the city's diverse visitor profile, enhancing the ability to connect with international guests.
Agents at Omni Amelia Island Resort often juggle peak check-in/check-out times, address guest concerns promptly, and coordinate with multiple departments to ensure seamless service. Managing confidential guest information securely while maintaining a welcoming atmosphere also adds complexity to their daily tasks.
Starting as a Front Desk Agent opens pathways towards supervisory roles, front office management, or guest services leadership. Gaining experience in handling diverse guest interactions and mastering hotel systems at places like Omni can accelerate advancement in the hospitality industry.
Front Desk Agents at Omni Amelia Island Resort earn around $17 per hour, complemented by perks like free parking and meals. This rate aligns competitively with Indianapolis hospitality standards, offering a solid entry wage for those entering the front office field.
Omni Amelia Island Resort distinguishes itself through a century-long legacy, fostering a supportive environment with comprehensive benefits and a focus on team camaraderie. This contrasts with some local hotels where benefits and work culture may be less established or varied.
Omni prioritizes 'Hoosier hospitality'—a genuine, self-motivated commitment to guest satisfaction. Candidates who thrive here exhibit not only strong communication but also adaptability and a passion for delivering memorable experiences, setting Omni apart in Indianapolis' competitive hotel market.
Part-time Front Desk opportunities exist in Indianapolis, catering to flexible schedules. However, Omni Amelia Island Resort primarily focuses on full-time roles to maintain consistent guest service quality, though occasional part-time openings might arise depending on seasonal demand.
Employers in Indianapolis value agents who combine quick decision-making with impeccable guest relations and technical proficiency in hotel management systems. Demonstrating prior hospitality experience and a friendly demeanor can significantly improve success in local job searches.
Indianapolis sees steady demand for Front Desk Agents due to its vibrant tourism and business sectors. This results in moderately competitive hiring where timely applications and showcasing relevant experience can expedite recruitment at hotels like Omni Amelia Island Resort.