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Front Desk Agent
Company : Highgate
Location : Fort Wayne, IN, 46818
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Hampton Inn Fort Wayne
5702 Challenger ParkwayFort Wayne, IN 46818Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
During peak times, a Front Desk Agent efficiently manages guest arrivals by handling reservations, processing payments, and providing local information. At Hampton Inn Fort Wayne, agents prioritize courteous communication, rapid check-ins, and accurate room assignments to enhance guest satisfaction while supporting hotel revenue goals.
Front Desk Agents in Fort Wayne increasingly use advanced property management systems to streamline guest check-ins and upsell promotions. Embracing digital tools helps agents anticipate guest needs, improve operational efficiency, and maintain Highgate’s reputation for modern, guest-centric service.
Yes, Fort Wayne’s expanding hospitality industry offers Front Desk Agents pathways into supervisory roles or specialized departments like event coordination. Building expertise in guest services and mastering property management software can accelerate career advancement at companies like Highgate.
Front Desk Agents in Fort Wayne typically earn between $11 and $15 per hour. Highgate offers competitive hourly compensation aligned with local market standards, ensuring fair pay that reflects experience and customer service skills.
Fort Wayne’s hospitality sector is growing steadily, with frequent openings for Front Desk Agents. While competition exists, candidates with customer service experience and familiarity with hotel operations have a distinct advantage, especially with reputable employers like Highgate.
While not mandatory, completing hospitality-related certifications or coursework can enhance employability in Fort Wayne. Training in guest relations, cash handling, or property management systems signals professionalism and readiness for Front Desk Agent responsibilities at Highgate or similar hotels.
Highgate emphasizes innovation and digital acumen, expecting Front Desk Agents to be proactive and tech-savvy while maintaining warm guest interactions. Unlike some chains, Highgate supports cross-training and problem-solving initiatives, fostering a collaborative environment focused on asset value and guest satisfaction.
Agents at Highgate’s Hampton Inn must balance rigorous adherence to cash policies and rate management with personalized guest service. The diverse guest demographics and emphasis on digital tools require adaptability and multitasking skills beyond standard front desk duties.
Highgate looks for candidates with strong communication abilities, basic computer proficiency, and customer service experience. A high school diploma is essential, while college coursework in hospitality is beneficial. Candidates who demonstrate initiative and multitasking aptitude are highly valued.
Daily duties include managing guest check-ins and checkouts, handling inquiries about local amenities, processing payments securely, and coordinating with housekeeping. Front Desk Agents also maintain accurate records, promote hotel packages, and ensure a clean and organized front desk area.