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Outreach Specialist
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 14 January 2026
Overview
Company Overview: At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Position Title: Outreach Specialist
Job Summary: The Outreach Specialist will provide outstanding customer service to potential Health Home Members. The incumbent acts as an intermediary between providers and members - serving in numerous roles such as educator, evaluator, and service coordinator and connecting the members to community resources as needed.
Responsibilities
- Achieve daily enrollment targets and provide care support services to members with chronic health conditions.
- Perform outreach activities, especially during house calls, PCP, and Specialty services to potential enrolled members. Participates in community events to publicize health home services.
- Educate the potential members about Essen Health and the Health Home division, and answer any questions related to the health home and outreach material as needed.
- Adhere to lead health home's outreach and enrollment standards; complete all documents associated with the LHH standards, including the DOH consent form, patient bill of rights, code of conduct, internal HH screening form, and verification of diagnosis, including the PSYCKES.
- Using the HH internal screening, write the attestation associated with the patient's needs secondary to their qualifying chronic conditions.
- Connect the eligible members to immediate community resources, care, and support.
- As needed, provide immediate intervention to patients with urgent needs, such as housing and hospitalization.
- Assist the medical office as needed, and meet with walk-ins and scheduled patients to talk about Essen Health and the health home division.
- Call, schedule, and confirm patient appointments.
- Enroll potential members in the Essen Health Home program and other specialty services.
- Navigate the potential enrolled members to immediate support in the community.
- Conduct new patient assessment screenings consistent with the scope of services.
- Keep patients informed of progress on health home enrollment.
- Meet with patients in their homes, community sites, clinic offices, and Health Home offices.
- Perform field visits to enroll members into the program.
- Complete timely the consenting documents for all new enrollments.
- Provide enrollment productivity reports to the outreach supervisor at the end of each day.
- Perform other duties as assigned by the Outreach Supervisor.
Qualifications
- A minimum of two years experience in performing community or targeted outreach or two years in healthcare, community health, supportive housing, or other social service case management.
- Excellent customer service, organizational, interpersonal, and communication skills
- Ability to multi-task and work under multiple priorities and deadlines in a fast-paced environment
- Proficiency in Office Suite
- Proficient in Spanish and other languages preferred
$16.00-$20.00 an hour
Equal Opportunity Employer
Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population. Essen Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
Bronx, NY
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Frequently asked questions
Working as an Outreach Specialist in Bronx means directly connecting with diverse, underserved populations, promoting health home programs, and coordinating care. This role demands cultural sensitivity and local resource knowledge to effectively support patients with chronic conditions, fostering stronger community ties and improving public health outcomes.
Experience in community outreach or social service case management is essential, especially with at least two years in healthcare or supportive housing. Strong communication, organizational skills, and bilingual abilities, such as Spanish proficiency, greatly improve your effectiveness and attractiveness for outreach positions.
Daily tasks often include enrolling patients into health home programs, conducting field visits, coordinating appointments, educating members on healthcare services, and linking patients to community resources. Effective multitasking and interpersonal skills are critical when managing these varied responsibilities.
At Essen Health Care, Outreach Specialists serve as vital connectors between providers and patients, ensuring seamless communication and timely enrollment into health home services. They also perform vital community outreach and assist with urgent patient needs, reinforcing Essen's commitment to comprehensive healthcare delivery.
Essen Health Care offers Outreach Specialists access to a vast multispecialty network, telehealth integration, and a large patient base exceeding 250,000 annually. This environment fosters professional growth through diverse patient interactions and community engagement rarely matched by smaller organizations.
Bronx's growing healthcare initiatives and large vulnerable populations have increased demand for outreach roles. However, competition remains moderate, with employers favoring candidates demonstrating bilingual skills, community health experience, and familiarity with local social services.
Outreach Specialists in Bronx typically earn between $16 and $20 per hour, reflecting local cost of living and healthcare sector standards. This range aligns with entry to mid-level community health roles, offering room for advancement with experience and additional certifications.
While formal certifications aren’t mandatory, training in community health, case management, or public health is highly valued. Proficiency in Spanish and understanding of Bronx’s social service landscape significantly enhance an Outreach Specialist’s ability to connect with patients effectively.
Navigating language barriers, socio-economic disparities, and varying healthcare literacy levels can complicate outreach efforts. Outreach Specialists must adapt communication methods, build trust, and leverage local resources to overcome these obstacles and successfully engage patients.
Yes, Essen Health Care emphasizes comprehensive onboarding and ongoing supervisor support for Outreach Specialists, equipping them with tools and protocols aligned with health home outreach standards, ensuring effective patient engagement and compliance with regulatory requirements.