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Customer Service- Cashier
Company : Roche Bros.
Location : Weston, MA, 02493
Job Type : Part Time
Date Posted : 5 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Excelling as a Customer Service-Cashier involves strong communication, quick numerical accuracy, and a friendly attitude. In Weston’s retail scene, multitasking between customer interaction and cash handling while maintaining composure is essential for a seamless checkout experience.
A typical day includes greeting customers warmly, scanning items efficiently, verifying IDs for age-restricted products, and managing cash registers with precision. Roche Bros. emphasizes teamwork, so collaborating with colleagues to resolve issues and maintain store standards is routine.
Indeed, many start at cashier roles and progress to supervisory positions, department leads, or customer service management. Building strong customer relations and mastering store operations can open doors to broader responsibilities in retail.
According to Roche Bros., hourly wages range from $15.00 to $17.90, reflecting Massachusetts' pay transparency laws. Factors like experience and availability also influence compensation, making this role competitive for entry-level retail positions locally.
Weston’s grocery sector is seeing steady demand for cashiers due to community growth and evolving customer service expectations. Employers often prioritize candidates with teamwork skills and adaptability to balance in-store safety and efficiency.
Weston’s traffic can peak during rush hours, so Roche Bros. schedules often consider off-peak shifts to ease commute stress. Accessibility by car and public transit makes many part-time and flexible schedules feasible for cashiers.
Roche Bros. fosters a family-like atmosphere where cashiers are valued beyond transactions. The company’s emphasis on integrity, teamwork, and thorough training programs creates a supportive environment uncommon in many retail chains.
Cashiers at Roche Bros. not only handle transactions but also help reduce shrinkage, maintain cleanliness, and assist in training new staff. This expanded responsibility strengthens store cohesion and improves customer satisfaction.
English proficiency is crucial for clear communication with customers and team members, ensuring accuracy in transactions and resolving inquiries effectively. This requirement supports both safety and high service standards in the store.
Expect frequent standing, walking, lifting up to 50 lbs, and occasional stooping or carrying. The role involves continuous movement and handling equipment like scanners and cash registers, so physical stamina is important.