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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Auburn, MA, 01501-2568
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Position: Patient Service Specialist
Location: Auburn, MA
Type of Employment: Full Time
Schedule: Weekdays - 9am to 5pm
Compensation: $17 to $19/hour (Pending experience)
When patients enter our outpatient physical therapy center in Auburn, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma/GED required
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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Frequently asked questions
In Auburn, MA, this role acts as the first touchpoint in outpatient physical therapy centers, ensuring smooth patient check-ins, appointment scheduling, and insurance verification. Their coordination enhances patient experience and operational flow, making them vital in healthcare delivery at the front desk.
Strong communication, multitasking, and familiarity with medical insurance processes are key. Being adept at handling patient inquiries and scheduling, alongside managing co-pays and authorizations, defines success in this front office healthcare role.
Absolutely. This position provides hands-on experience in medical office operations, opening pathways to roles like medical office specialist or clinical services specialist, particularly with internal movement possibilities across multiple centers.
Select Medical offers structured mentorship, comprehensive benefits including health plans and 401(k) matching, plus strong internal mobility across 1900 centers. These factors foster employee growth and stability beyond typical front office positions.
Working at Select Medical in Auburn means engaging with a diverse patient population and collaborating across departments, including legal and insurance contacts. The company's supportive culture and benefits help manage these complexities effectively.
Hourly compensation ranges from $17 to $19, adjusted based on experience level. This pay scale aligns with regional healthcare front office standards, rewarding proficiency in patient coordination and insurance handling.
Auburn's growing healthcare sector means moderate competition. Those with strong organizational skills and insurance knowledge tend to stand out, as demand for patient service specialists remains steady in outpatient clinics.
Given Auburn’s manageable traffic and weekday schedules from 9am to 5pm, commuting is generally straightforward. Proximity to healthcare hubs makes this role accessible for many local residents seeking stable front office medical jobs.
While a high school diploma is typically required, certifications like Medical Administrative Assistant or HIPAA compliance training can improve employability, especially in Massachusetts where healthcare regulations are stringent.