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Customer Service Specialist
Company : Roche Bros.
Location : Randolph, MA, 02368
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
At Roche Bros. in Randolph, MA, a Customer Service Specialist blends traditional cashier duties with a strong emphasis on creating a family-like atmosphere. This role focuses heavily on teamwork and customer rapport, which sets it apart from more transactional positions found in other regions or companies.
Key skills include effective communication, accuracy in handling transactions, and a proactive approach to customer inquiries. Additionally, teamwork, integrity, and the ability to manage cash properly are vital for success in a busy retail setting such as Roche Bros.
Many begin as Customer Service Specialists and advance to supervisory roles like Customer Service Manager or specialize in areas such as Customer Relationship or Operations Specialist. Gaining experience in customer interactions and mastering POS systems often opens doors for upward mobility.
Randolph, MA, has a moderate demand for retail customer service roles, with Roche Bros. being a sought-after employer due to its community reputation. While competition exists, candidates with strong interpersonal skills and reliability typically find favorable hiring prospects.
Commuting in Randolph, MA may involve navigating suburban traffic peaks, especially during store rush hours. Access to public transportation varies, so planning your schedule around these factors is crucial for punctuality and work-life balance.
Roche Bros. emphasizes a culture of warmth and hospitality, expecting specialists to treat customers like family. This means beyond transactions, staff engage in creating a welcoming atmosphere, actively preventing shrink, and maintaining cleanliness consistently.
Unlike some grocery chains, Roche Bros. requires specialists to handle both cashier duties and proactive loss prevention, including attentive bagging and security awareness. There's also a notable focus on teamwork and customer appreciation not always seen elsewhere.
Candidates can expect an hourly wage between $15.00 and $17.90 at Roche Bros. in Randolph, MA, reflecting Massachusetts' pay transparency rules. Actual pay depends on experience and qualifications within this competitive retail market.
While formal certifications aren't mandatory, Roche Bros. requires successful completion of e-learning modules and departmental training. These programs ensure all specialists uphold company standards in service, safety, and cash handling.
The role involves frequent standing, lifting up to 50 lbs, pushing carts, and occasional stooping or kneeling. Continuous tasks include handling cash registers and bagging, demanding stamina and attention to safety protocols.