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Greeter / Counter Desk Attendant
Company : Bowlero
Location : Matthews, NC, 28105
Job Type : Full Time / Part Time
Date Posted : 28 December 2025
Overview
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!
Applicants must be at least 18 years of age to qualify for a position.
WHAT OUR GREETERS/DESK ATTENDANTS DO
Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they’ve been looking forward to.
A GREETER/ DESK ATTENDANT’S DAY-TO-DAY
- Be friendly and inviting to our guests in person and over the phone
- Manage the waitlist
- Track availability and assign lanes, shoes & other equipment
- Prepare for leagues
- Ring sales at the counter and follow our cash control procedures
- Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
- Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)
- Operate our POS system, central panel, computers, and P/A system
WHAT IT TAKES
- HS Diploma or equivalent restaurant/hospitality experience (Optional)
- Proven success in school/previous job experience
- Excellent telephone etiquette
- Must meet the minimum age required by state law to serve alcohol
PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)
- Free Bowling!
- $1 Arcade Play
- 20% off Events
- 50% off Food & Beverages
WORK ENVIRONMENT/ PHYSICAL DEMANDS
- Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
Job Type: Part-time
Shift:
- Evening shift
- Night shift
Weekly day range:
- Weekend availability
Work Location: One location
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
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Frequently asked questions
Matthews, NC, sees steady demand for hospitality roles like greeters and counter desk attendants due to its growing entertainment venues. Local competition remains moderate, with candidates benefiting from strong customer service skills and flexibility, especially for evening and weekend shifts.
While no specialized certifications are mandatory for counter desk attendants in Matthews, NC, employees must meet state age requirements to serve alcohol. Additionally, having a basic hospitality or customer service credential can improve job prospects in this region.
Success as a greeter or counter desk attendant hinges on excellent communication, patience, and multitasking skills. Being able to manage waitlists efficiently, handle POS systems, and maintain a welcoming attitude under pressure are critical for delivering a memorable guest experience.
Absolutely, this role provides foundational experience in guest relations and operational tasks, which can lead to supervisory positions or specialized roles in event coordination and customer service management within hospitality.
Daily hurdles include balancing guest flow during busy times, promptly addressing equipment malfunctions with maintenance, and managing cash transactions accurately. Staying calm and organized in a lively entertainment setting is key to overcoming these challenges.
Bowlero emphasizes a friendly and dynamic atmosphere, encouraging attendants to create a welcoming first impression. They support this with perks like free bowling and discounts, motivating staff to engage positively and help guests enjoy their visit fully.
At Bowlero, attendants are expected not only to greet guests but also assist with lane assignments, basic bowling guidance, and equipment tracking. This multifaceted approach ensures guests receive comprehensive support, making the experience seamless and enjoyable.
In Matthews, NC, greeter and counter desk attendants typically earn between $11 and $14 per hour. Wages can vary based on experience, shift timings, and company policies, with evening and weekend roles sometimes offering differential pay.
Given the entertainment focus and peak guest times on weekends, Bowlero often requires attendants to have weekend availability. This ensures smooth operations during high-traffic periods and helps maintain the lively atmosphere guests expect.
Matthews offers several commuting alternatives like bus routes and accessible highways, which ease travel to Bowlero. However, some attendants prefer personal vehicles due to evening and night shifts, highlighting the importance of reliable transportation.