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Security Officer- PM Shift
Company : Highgate
Location : New Orleans, LA, 70130
Job Type : Full Time
Date Posted : 1 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.
Overview
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations.
Responsibilities
- Use proper radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Check ID of visitors/employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
- Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security, guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid/CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver and or First Aid/CPR as necessary
- Complete Incident/Accident reports in a clear and concise manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
- Document all deliveries.
- Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other requests.
- Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to employee and/or guests
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Nighttime security roles at New Orleans hotels such as Highgate’s Westin often require vigilance during PM shifts to cover peak guest activity. Working evenings involves managing safety in dynamic environments near areas like Bourbon Street, demanding alertness and strong communication skills.
PM shift security officers should familiarize themselves with hotel layouts, emergency protocols, and local safety regulations. Understanding guest flow, potential hazards, and maintaining constant communication with front desk staff ensures rapid, effective responses during incidents at venues like the Westin New Orleans.
Security Officers often engage in patrols requiring stamina to stand or walk extensively, occasionally lifting up to 100 pounds. Evening shifts at Highgate demand readiness for quick physical interventions and maintaining a professional presence throughout long, active hours.
Highgate emphasizes continuous training tailored to its hotel environments. Security Officers working PM shifts receive instruction in guest interaction, emergency response, and property-specific safety measures, equipping them to manage the unique challenges of New Orleans nightlife and hotel security.
Highgate’s Security Officers benefit from a global hospitality framework, blending advanced revenue management insights with traditional safety roles. Their duties extend beyond patrols to include guest assistance, incident documentation, and collaboration with local agencies, reflecting a comprehensive security approach.
New Orleans’ bustling tourism sector creates consistent demand for qualified Security Officers during evening hours. Highgate’s renowned properties attract candidates seeking stable shifts with competitive hourly pay, but the role requires vigilance and adaptability due to the city’s dynamic nightlife.
Given the hospitality environment and potential emergencies, certifications in CPR and first aid significantly enhance a Security Officer’s qualifications in New Orleans. Highgate prioritizes these skills to ensure team members can promptly assist guests and staff during medical incidents.
Security Officers on evening shifts at Highgate properties in New Orleans generally earn between $14 to $18 per hour, reflecting local market standards and the role’s physical and interpersonal demands within a high-profile hospitality setting.
Highgate fosters a culture where Security Officers act as both protectors and hospitality ambassadors. On PM shifts, officers are trained to maintain security while delivering courteous guest assistance, ensuring safety doesn’t compromise the welcoming atmosphere of their New Orleans venues.
Unlike industrial or retail security, Highgate’s hotel-based Security Officers balance protective duties with guest-focused service. Evening shifts require heightened sensitivity to hospitality standards, engaging guests politely while managing safety at properties immersed in New Orleans’ vibrant cultural scene.