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Food Service Worker
Company : Roche Bros.
Location : Malden, MA, 02148
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
Food Service Workers in Malden often manage customer transactions, assist with bagging, and ensure cleanliness at checkout areas. They play a key role in maintaining a friendly atmosphere, verifying age for alcohol sales, and supporting team efforts to control inventory shrinkage and safety.
Local employers prioritize strong communication skills, reliability, and customer service passion. Completion of company training programs and the ability to work flexible schedules tailored to store needs are crucial for success in the Malden food service market.
Yes, roles often involve frequent standing, walking, lifting up to 50 lbs, and occasional bending or stooping. Workers should be prepared for active shifts on concrete floors with some repetitive motions throughout their workday.
Roche Bros. experiences steady demand for Food Service Workers in Malden, with competition influenced by local retail activity. Candidates showcasing teamwork, integrity, and customer-first attitudes tend to stand out in this community-focused environment.
Roche Bros. emphasizes a family-like culture where associates are encouraged to provide warm, courteous service. The company also offers structured training and a clear path for involvement in loss prevention and customer satisfaction initiatives.
Yes, Food Service Workers at Roche Bros. may be scheduled for roles like service clerks, self-checkout assistants, or head cashiers. The company supports training new team members, allowing employees to diversify skills and grow within the organization.
While formal certifications aren’t always mandatory, knowledge of food handling safety, basic cash handling, and customer service excellence can enhance job prospects. Familiarity with POS systems and teamwork abilities are highly valued locally.
The expected pay range at Roche Bros. for this position is approximately $15.00 to $17.90 per hour, reflecting local wage standards and factoring in experience, qualifications, and internal equity in compliance with Massachusetts pay transparency.
Malden’s food service roles often involve fast-paced retail settings with a strong focus on customer interaction and safety standards. Compared to more rural areas, there’s higher demand for multitasking and team collaboration in an urban setting.
Commuting in Malden can be manageable via public transit and roadways, but schedules often require flexibility to meet store traffic peaks. Employers generally look for candidates able to adapt to varying shifts aligned with customer volume.