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Room Attendant (On-Call)
Company : Highgate
Location : Honolulu, HI, 96815
Job Type : Full Time
Date Posted : 8 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Located just two blocks from Waikiki Beach with many of the guest rooms featuring walk-out patios overlooking the ocean or city. The hotel is also located next to the International Market Place-- a dining and shopping destination in the heart of Honolulu featuring 75 retail shops and outdoor seating at seven signature restaurants. And for the guest who'd rather stay in, the Hilton Garden Inn Waikiki Beach is home to two restaurants, a marketplace, and a stunning outdoor pool.
Hilton Garden Inn Waikiki Beach
2330 Kuhio Ave.Honolulu, HI 96815Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Honolulu, HI
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Frequently asked questions
Expect to frequently lift up to 50 pounds and remain on your feet throughout shifts. This role requires stamina for cleaning guest rooms thoroughly and managing housekeeping supplies, making physical fitness important for success in Honolulu's vibrant hospitality scene.
Being on-call means your work hours may fluctuate based on hotel occupancy and guest needs. Flexibility is key, as you might be summoned during peak periods or special events near Waikiki Beach, adapting to variable daily demands efficiently.
Attention to detail, effective communication, and speed without sacrificing quality are crucial. Familiarity with hospitality standards and a courteous attitude enhance guest satisfaction, especially in a high-traffic destination like Honolulu.
Highgate supports professional growth by providing exposure to diverse hotel brands and operational insights. Room Attendants can leverage experience here to progress into supervisory roles or specialized housekeeping positions across their global portfolio.
Highgate integrates cutting-edge revenue management tools and personalized guest experiences, empowering Room Attendants to contribute to elevated service standards. Their global expertise ensures staff engage in innovative, guest-centric hospitality practices.
Highgate's structured on-call system and resource planning ensure Room Attendants receive clear guidance during busy periods. Their emphasis on teamwork and communication helps balance workloads, maintaining service quality even during peak Waikiki seasons.
Room Attendants in Honolulu generally earn between $15 and $20 hourly, influenced by experience and employer standards. Given Highgate's industry standing, compensation aligns competitively to attract skilled candidates familiar with local hospitality demands.
Being near these bustling attractions increases guest turnover and room occupancy rates, requiring Room Attendants to efficiently prepare rooms for incoming guests. The vibrant location also demands maintaining high cleanliness standards to meet visitor expectations.
While prior experience is preferred, Highgate values candidates with strong work ethic and communication skills. Training is provided to align with company standards, making it accessible for motivated individuals starting in hospitality.
Highgate's Room Attendants not only clean guestrooms but also manage inventory restocking, report maintenance issues promptly, and handle lost and found items meticulously. This comprehensive approach ensures seamless guest experiences unique to their brand.