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Guest Relations Lead - Security
Company : Prime Healthcare Services
Location : Joliet, IL, 60435
Job Type : Full Time
Date Posted : 9 January 2026
Responsibilities
The Guest Relations Lead role involves overseeing a team of employees to ensure smooth operations for guest relations. Incumbent is responsible for resolving challenges and aligning team efforts with the hospital protocols. Additionally, incumbent will perform various administrative assistant and clerical duties in the Security Department. This position interacts with leaders, physicians, employees and visitors, and will greet all staff and guests at the Facility with professionalism and kindness. Will participate in the department’s performance improvement activities. Understands and follows the organization’s policies, procedures and behavior standards.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. High School Graduate or equivalent.
2. Previous receptionist or customer service experience, ideally in a healthcare setting.
3. Lead or supervision experience
4. Excellent communication, presentation and interpersonal skills.
5. Ability to multi-task.
6. Extreme attention to detail.
7. Expertise in Microsoft Office.
8. Bi-lingual, preferred.
Pay Transparency
Saint Joseph Medical Center - Joliet offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15.75 to $22.81. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/
Employment Status
Full TimeShift
VariableEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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Frequently asked questions
A Guest Relations - Security Lead in healthcare coordinates staff to ensure seamless guest experiences while upholding safety protocols. Balancing administrative tasks with frontline supervision requires strong communication and multitasking skills, crucial for maintaining order and professionalism in a hospital setting like Prime Healthcare Services.
This role demands expertise in conflict resolution and security awareness alongside exceptional interpersonal abilities. Unlike typical guest service jobs, it combines customer interaction with overseeing safety policies, requiring proficiency in Microsoft Office and attention to detail to handle both clerical and supervisory responsibilities effectively.
Starting in this role opens pathways toward higher management roles within hospital administration or security departments. Demonstrating leadership and operational excellence can lead to positions such as Director of Guest Services or Security Manager, especially in healthcare-focused organizations where guest experience and safety are priorities.
Prime Healthcare Services emphasizes a customizable benefits package and a supportive work culture, which may not be as extensive elsewhere. The role integrates performance improvement activities and direct interaction with diverse stakeholders, offering a blend of administrative and frontline duties unique to this company’s approach.
Prime Healthcare expects the lead to align team efforts with hospital protocols while embodying professionalism and kindness. The role also involves active participation in departmental performance initiatives, reflecting the company’s commitment to continuous improvement and employee empowerment.
Compensation in Joliet typically ranges from $15.75 to $22.81 per hour for this position, reflecting factors like experience and skillset. This aligns well with regional pay scales for similar healthcare security and guest relations jobs, making it competitive within the local employment market.
Joliet has a moderate demand for healthcare security leadership due to several hospitals and medical centers. The competition involves candidates with both supervisory experience and healthcare customer service backgrounds, making prior relevant exposure a key advantage in this market.
Variable shifts can affect work-life balance, especially in a healthcare setting with fluctuating visitor volumes. Adapting to diverse schedules requires resilience and excellent organizational skills to maintain consistent guest service quality and staff coordination throughout all hours.
Being bilingual is highly valued as Joliet has a diverse population. This skill enhances communication with non-English-speaking guests and staff, improving service quality and operational efficiency in a healthcare environment focused on inclusivity.