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Room Attendant
Company : Highgate
Location : Bay Harbor Islands, FL, 33154
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Bay Harbor Islands exhibits a steady need for room attendants due to its vibrant hospitality sector. Compared to larger cities like Miami, competition is moderate, making it a promising locale for job seekers aiming to join hotels like Highgate with manageable commute times.
While formal certifications aren't always mandatory, completing hospitality or housekeeping training programs enhances employability in Bay Harbor Islands. Employers, including Highgate, value knowledge in sanitation standards and guest service etiquette tailored to this region’s tourism-driven market.
Applicants should be prepared for physical tasks such as lifting up to 50 pounds and standing throughout their shift. This role demands stamina and agility to maintain guest rooms efficiently while ensuring high cleanliness standards customary in hospitality.
Starting as a room attendant offers foundational insight into hotel operations. With experience, one might advance to supervisory roles or specialize in housekeeping management, leveraging skills in guest relations and facility upkeep within growing hotel chains.
Highgate emphasizes meticulous room upkeep combined with attentive guest interaction, expecting attendants to report maintenance issues promptly and manage lost and found items diligently, aligning with the company’s commitment to seamless guest experiences.
Highgate integrates advanced revenue management and operational tools that indirectly support room attendants by streamlining housekeeping schedules and supply logistics, allowing attendants to focus on delivering consistent, high-quality room service.
Room attendants in Bay Harbor Islands generally earn between $12 to $16 per hour, depending on experience and hotel prestige. Highgate offers competitive hourly pay aligning with regional hospitality standards to attract reliable, skilled attendants.
Stock room attendants primarily manage inventory and supply logistics, whereas room attendants focus on cleaning and guest room maintenance. Both roles are vital, but the stock room attendant’s tasks center on organization behind the scenes.
Though both roles involve cleanliness, washroom attendants specialize in maintaining public restroom facilities, focusing on sanitation and supply replenishment, while room attendants handle private guestrooms and guest-focused service.
Room attendants at Highgate may encounter time constraints balancing thorough cleaning with guest check-in schedules, managing high guest expectations, and promptly reporting maintenance issues, all while maintaining courteous service amid fast-paced hotel operations.