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Food Service Worker
Company : Roche Bros.
Location : Norwood, MA, 02062
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
Norwood's retail and food sectors maintain steady demand for Food Service Workers, driven by local supermarkets like Roche Bros. While competition exists, consistent customer service excellence and flexibility in scheduling can improve hiring prospects in this community-focused market.
Norwood offers accessible transit routes and parking options near Roche Bros., but peak hours may increase commute times. Prospective Food Service Workers should plan accordingly for shifts, balancing convenience with store operating hours to ensure punctuality and reduce travel stress.
A Food Service Worker must blend fast, accurate transaction handling with attentive customer interaction, maintaining sanitation and safety standards. Unlike purely kitchen roles, this position demands multitasking between cashier duties, bagging, and shrink control, highlighting versatility and customer focus.
Daily routines often shift between scanning items, verifying age-restricted products, managing cash registers, and assisting with customer inquiries. Physical demands like lifting, walking, and stocking fluctuate, requiring adaptability and attentiveness to maintain efficient checkout flow and store cleanliness.
Roche Bros. encourages internal growth; Food Service Workers may progress to roles such as head cashier or service clerk, gaining leadership experience. Demonstrating reliability and mastering company procedures can pave the way for supervisory positions or specialized food services roles.
Roche Bros. emphasizes a family-like atmosphere, so workers must balance speed with warm, personalized customer service. Handling perishable overstock and shrink reduction requires vigilance, alongside mastering proprietary POS systems and adhering to company-specific safety and cleanliness standards.
The company fosters a team environment where Food Service Workers are trained to engage customers with courtesy and efficiency. Emphasis on the 'golden rule' encourages staff to treat everyone like family, enhancing community trust and ensuring a positive shopping experience.
The hourly wage for this position ranges from $15.00 to $17.90, aligning with Massachusetts pay transparency laws. Actual compensation depends on experience, qualifications, and internal equity, reflecting Roche Bros.' commitment to fair and competitive pay within the local market.
While no strict certifications are mandated, completing department training and e-learning modules proves critical. Strong English communication, cash handling proficiency, and customer service passion are key skills that enhance employability in Roche Bros.' service-oriented environment.
This role uniquely combines cashier responsibilities with active participation in shrink control and maintaining store safety. The focus on teamwork, integrity, and a customer-centric mindset creates a dynamic workplace where associates contribute beyond traditional food service tasks.