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Dunkin Donuts Team Leader
Company : Gpm Investments
Location : Blountville, TN, 37617
Job Type : Full Time / Part Time
Date Posted : 2 January 2026
Overview
Join Our Team as a Shift Leader at Dunkin' Donuts!
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Dunkin' Donuts is looking for dynamic Shift Leaders to guide our crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that’s both challenging and rewarding.
Why Join Us:
- Weekly Pay: Receive regular paychecks every week, adding stability and ease to your financial planning.
- Paid Time Off: Enjoy well-earned breaks with our paid time off policy.
- Career Advancement: Explore opportunities for growth within our organization – we value internal promotion and career development.
- 401(k) with 6% Match: Plan for your future with our robust 401(k) program, including a generous company match.
- Pay Rate:$12/Hr.
Responsibilities
- Leadership Impact: Inspire and coach crew members, playing a pivotal role in their development and the store's success.
- Guest-Centric Approach: Lead by example in delivering top-tier guest service, setting the standard for your team.
- Operational Excellence: Drive operational standards and efficiency, ensuring each guest leaves happier.
- Team Coordination: Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
- Continuous Learning: Enhance your skills with our comprehensive training programs, including ServSafe certification.
- Team Management: Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
- Strategic Deployment: Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
- Training Support: Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
- Performance Accountability: Set clear goals and hold team members accountable during your shift.
- Guest Satisfaction: Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
- Quality Assurance: Ensure that quality, service, and cleanliness standards are consistently met.
- Profitability Focus: Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
- Safety and Security: Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.
- Other duties as assigned
Qualifications
- Strong communicators with effective math and writing skills.
- Experience in restaurant, retail, or supervisory roles is preferred.
- Must be at least 18 years of age and fluent in English.
- Energetic leaders who can inspire teams and deliver exceptional guest experiences.
- Ability to pass a background check and drug test.
- Flexibility to work various shifts as required.
Take the lead in a role where your efforts are recognized and truly matter. Apply now to become a Shift Leader at Dunkin' Donuts and be part of a team that brings joy and delicious coffee to our community every day!
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
GPM Investments, LLC maintains a drug-free workplace
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Frequently asked questions
A Dunkin Donuts Team Leader in Blountville, TN, must skillfully juggle motivating crew members while ensuring prompt, quality guest interactions. This involves clear communication, quick decision-making, and hands-on leadership to maintain smooth operations and high customer satisfaction during busy shifts.
Successful shift leaders demonstrate energetic motivation, strong communication, and the ability to inspire teams. They maintain operational standards while fostering a positive work environment, ensuring crew members feel supported and guests receive excellent service every time.
Daily responsibilities include coordinating crew schedules, coaching team members, overseeing food safety compliance, resolving guest concerns promptly, and managing store profitability through efficient labor and inventory control—all critical to delivering a seamless customer experience.
In Blountville, having a ServSafe certification is highly regarded for shift leaders, as it ensures knowledge of food safety standards. This boosts the store’s compliance and guest confidence, aligning with local health regulations common in Tennessee food service establishments.
Blountville has seen steady growth in food service roles, with an increasing need for capable shift leaders at Dunkin Donuts franchises like Gpm Investments. This demand reflects the area's expanding retail sector and customer base seeking consistent service quality.
Compared to larger Tennessee cities, Blountville offers a moderately competitive market for Dunkin Donuts leadership roles, with fewer applicants but similar expectations for experience. Candidates benefit from local knowledge and flexibility to stand out in hiring.
Gpm Investments promotes internal advancement, providing shift leaders with pathways to management roles like assistant or district manager positions. Their emphasis on weekly pay and 401(k) benefits underlines a commitment to long-term employee development.
Employees at Gpm Investments experience a supportive environment valuing diversity and equal opportunity. The franchise’s participation in E-Verify and drug-free policies foster a safe, respectful workplace, enhancing job stability and community trust.
The position offers $12 per hour, aligning with local market wages for supervisory roles in quick-service restaurants. This rate supports financial stability while reflecting the responsibilities of overseeing team performance and customer satisfaction.
At Gpm Investments, shift leaders take on comprehensive duties from team coaching to operational cost management, emphasizing hands-on leadership and local community engagement, which may be more personalized compared to larger corporate-run Dunkin outlets.