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Room Attendant - Residence Inn Marriott - San Jose South
Company : Highgate
Location : San Jose, CA, 95119
Job Type : Full Time
Date Posted : 14 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn San Jose South
6111 San Ignacio AveSan Jose, CA 95119Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a Room Attendant involves frequent lifting and moving of items up to 50 pounds, alongside standing for entire shifts. This role requires stamina and strength to maintain the high cleanliness standards expected by Marriott hotels in San Jose's busy hospitality environment.
Expect to manage thorough cleaning of guest rooms, restocking supplies, handling laundry, and promptly reporting maintenance needs. Attention to detail and guest satisfaction are key, reflecting the standards of Marriott’s housekeeping services in San Jose, CA.
Starting as a Room Attendant can open doors to supervisory roles within Marriott’s extensive network. The experience builds valuable skills in guest service and operations, especially in vibrant markets like San Jose, which can boost your hospitality career trajectory.
Highgate emphasizes innovation and digital tools in hospitality management. Their Room Attendants benefit from cutting-edge revenue management insights and a focus on contemporary guest experiences, setting this role apart from typical housekeeping positions.
Marriott's global reputation for quality elevates the housekeeping standards at Residence Inn. Highgate’s partnership ensures attendants adhere to premium cleanliness and guest care protocols, enhancing the service level expected in the San Jose hospitality market.
Room Attendants in San Jose typically earn between $16 and $20 per hour, reflecting the city's cost of living and hospitality wage trends. Highgate’s offering aligns competitively within this range, rewarding diligent housekeeping staff fairly.
San Jose's booming hotel industry, including Marriott properties, maintains steady demand for reliable housekeeping staff. Candidates with experience and strong work ethic often find favorable hiring opportunities amid the city's vibrant tourism and business travel scene.
While formal certifications aren’t mandatory, having hospitality training or safety certifications can enhance employability at Marriott and other San Jose hotels. Employers value candidates versed in sanitation standards and guest service protocols.
Exceptional communication and attentiveness are crucial, especially in multicultural San Jose. Handling guest requests with courtesy and efficiently managing lost-and-found items ensures a memorable stay aligned with Highgate’s hospitality ethos.
Previous housekeeping or hotel service experience, especially within Marriott or similar brands, strengthens applications. Familiarity with cleaning protocols, supply management, and guest interaction in San Jose’s hotel market is highly valued.