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Patient Access Representative
Company : Catholic Health Initiatives
Location : Layton, UT, 84041-1142
Job Type : Full Time
Salary : 17-23.31 HOUR
Date Posted : 14 January 2026
Job Summary and Responsibilities
As our Patient Access Representative, you will be the 'champion of first impressions' by maximizing your talent for organization, operations, and customer service, with plenty of opportunity to lead and guide change within our dynamic healthcare environment.
Every day, you will cultivate a positive experience for all patients, family members, visitors, and staff by efficiently managing the full scope of the patient intake process. You will verify insurance benefits, clearly communicate financial obligations, and collect patient payments at the point of service. Furthermore, you will contribute to team development by mentoring new associates and assisting with their orientation.
To be successful in this role, you will demonstrate exceptional critical thinking, keen attention to detail, and proven knowledge of insurance, billing, and medical terminology. Your strong customer service skills and patient-first mindset, driven by a profound enthusiasm to help others, will ensure a seamless, high-quality patient intake experience.
Job Requirements
- High school diploma
- Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines
- Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
- Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills
Holy Cross Hospital - Davis, founded in 1976, is a 220-bed community leader and healthcare provider of choice for northern Utah. We deliver advanced, patient-centered care, continually expanding our services and technology. Our newest 16,000-square-foot Weber Campus in Roy extends emergency, radiology, mammography, and 24/7 lab services to underserved communities, including Ogden and Roy. Beyond our commitment to health, our location on the Wasatch Front, near Hill Air Force Base, offers exceptional quality of life with quick access to outdoor adventures like hiking and biking, plus the vibrant cities of Ogden and Salt Lake City.
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Frequently asked questions
In Layton, UT, Patient Access Representatives often engage more closely with community-oriented healthcare settings like Holy Cross Hospital. The role may involve more personalized patient interactions and a deeper understanding of local insurance networks compared to larger metro areas such as Salt Lake City, where volume and diversity of cases might be higher.
Layton, UT, is experiencing steady growth in healthcare services, boosting demand for Patient Access Representatives at organizations like Catholic Health Initiatives. The expanding facilities and emphasis on patient-centered care increase hiring opportunities, making it a favorable market for candidates seeking stability and career growth.
Certifications such as Certified Patient Access Specialist (CPAS) or knowledge in medical billing and insurance verification are highly valued in Utah. Proficiency in Microsoft Office and familiarity with healthcare-specific software enhance employability, especially in roles requiring multitasking and detailed patient data management.
Highlighting expertise in insurance verification, patient financial communication, and medical terminology is crucial. Emphasizing customer service skills and the ability to efficiently manage patient intake processes can set candidates apart in competitive job searches for Patient Access Representative roles.
Absolutely. Catholic Health Initiatives encourages internal growth; Patient Access Representatives who demonstrate leadership, such as mentoring new employees and process improvements, often progress to managerial or specialist roles, gaining broader responsibilities in healthcare operations.
The role requires balancing efficient patient intake with compassionate service in a community-focused hospital. Navigating diverse insurance plans and educating patients on financial obligations in a fast-paced but personalized environment can be challenging yet rewarding at Catholic Health Initiatives.
Patient Access Representatives in Layton typically earn between $35,000 and $45,000 annually. This range aligns closely with northern Utah’s healthcare market and reflects the balance between community hospital settings and the cost of living, offering competitive compensation for the role.
Part-time Patient Access Representative roles are available but less frequent at Catholic Health Initiatives, given the demand for consistent patient intake coverage. Candidates seeking flexible schedules can find occasional openings, especially in support or assistant capacities within patient access services.
The position requires clear, empathetic communication regarding insurance and billing, ensuring patients feel informed and supported. By streamlining intake procedures and addressing concerns promptly, representatives in Layton help reduce stress and foster a welcoming healthcare experience.
Catholic Health Initiatives equips Patient Access Representatives with tools like Microsoft Office suites and healthcare management software, enhancing data accuracy and workflow efficiency. Familiarity with these technologies is vital for managing patient records, verifying insurance, and facilitating smooth operations.