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Assistant Manager, Operations | Full-Time | PeoplesBank Arena
Company : Dallas Convention Center
Location : Hartford, CT, 06103
Job Type : Full Time
Date Posted : 11 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Assistant Manager, Operations at PeoplesBank Arena supports the daily operations of the facility, focusing on event setups, breakdowns, and overall building readiness. This role works closely with the Operations team to ensure smooth event conversions, thorough pre- and post-event cleanups, and efficient facility maintenance. The Assistant Operations Manager will assist in supervising union staff, both full-time and part-time, and will report directly to the Operations Manager. This hands-on role is essential to the successful execution of events and the efficient operation of the arena.
This role pays an annual salary of $47,500-$57,500
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until December 19, 2025.
About the Venue
PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, and ice-skating spectaculars throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Sabrina Carpenter, Andrea Bocelli, Bad Bunny, Nicki Minaj, Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, and many others.
PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.
Responsibilities
- Assist in managing event conversions, including the setup and teardown of retractable seating, dashers/plexiglass, basketball flooring, hoops, tables, chairs, and other arena related equipment.
- Support the Operations team in fulfilling event rider specifications and ensuring accurate and timely setups.
- Help oversee post-event clean-ups and ensure the facility is restored to event-ready condition.
- Supervise and direct union and part-time staff during conversions, setups, and daily maintenance tasks.
- Support the implementation of operational procedures related to changeovers, cleaning, and safety.
- Help enforce OSHA standards, workplace safety practices, and building compliance requirements.
- Conduct building walks to identify and report building readiness, general maintenance, or safety issues.
- Assist in all administration work for the Operations department such as payroll, scheduling, disciplinary actions, and other office work as assigned.
- Perform other duties as assigned by the Operations Manager.
Qualifications
- Previous operations or facility management experience preferred; experience in an arena, convention center,
- or public assembly facility is a plus.
- 2-3 years of supervisory or team lead experience preferred.
- Ability to work flexible hours, including overnights, weekends, and holidays.
- Strong interpersonal and communication skills, with the ability to lead and motivate staff.
- Self-motivated with excellent organizational skills and attention to detail.
- Ability to work in a fast-paced, high-pressure environment.
- Familiarity with OSHA requirements and workplace safety programs preferred.
- Ability to perform physical duties such as walking long distances and walking up and down steps.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) preferred
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
The Assistant Manager at PeoplesBank Arena plays a pivotal role in ensuring efficient event conversions by supervising setups and teardowns, which directly impacts the arena’s ability to host back-to-back events seamlessly. Their coordination with union staff and focus on facility readiness accelerates event turnover, enhancing overall venue productivity.
Strong interpersonal skills and the ability to motivate diverse teams, including union and part-time staff, are critical. Effective communication combined with organizational prowess and attention to detail helps manage multiple event setups, ensuring smooth operations under pressure in a dynamic arena environment.
Challenges include juggling complex event rider requirements, adapting to quick changeovers between sports and entertainment events, and maintaining OSHA compliance. The variable schedules, physical demands, and coordination with unionized staff add layers of complexity unique to Hartford’s bustling venue scene.
Familiarity with OSHA workplace safety regulations is highly valued due to strict compliance needs in Connecticut venues. Certifications related to facility management or safety protocols can enhance candidacy, especially in venues like PeoplesBank Arena that prioritize safe event setups and maintenance.
Hartford’s growing live event industry creates a moderately competitive market, with demand for skilled operations managers rising. Candidates with experience in arena management and supervisory roles tend to stand out, especially those adept at handling union staff and complex event logistics.
This position offers an annual salary between $47,500 and $57,500, reflecting the venue’s scale and the role’s supervisory responsibilities. The compensation package also includes health benefits, 401(k) options, and paid time off, making it competitive within Hartford’s arena operations market.
While Dallas Convention Center and PeoplesBank Arena operate in different markets, both emphasize rigorous event setup standards and union staff coordination. Experience with Dallas Convention Center’s operational protocols can inform best practices, particularly in managing large-scale event turnovers efficiently.
PeoplesBank Arena focuses heavily on sports and entertainment events with rapid changeovers, whereas Dallas Convention Center hosts diverse conventions requiring longer setup times. The differences affect scheduling, staff management, and facility maintenance strategies, demanding adaptive leadership tailored to each venue’s event profile.
On event days, the Assistant Manager oversees setup and teardown of seating and equipment, ensures compliance with event riders, supervises union workers, and monitors building readiness. They also conduct safety inspections and coordinate post-event cleanups, ensuring the arena is prepared for subsequent events.
Yes, gaining expertise in arena logistics and team leadership can lead to higher managerial positions such as Operations Manager or Facility Director. Hartford’s expanding entertainment sector values operational proficiency, opening pathways for career growth in venue management and event coordination.