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Front Desk Agent
Company : Highgate
Location : Charleston, SC, 29407
Job Type : Part Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta Charleston - Riverview
11 Ashley Pointe DriveCharleston, SC 29407Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Charleston's hospitality scene is thriving, making front desk agent roles quite competitive. Candidates with customer service experience and local knowledge often stand out. Seasonal tourism peaks increase demand, so timing your application can boost your chances in this vibrant market.
Charleston's rich history and Southern hospitality deeply influence guest interactions. Front desk agents here are expected to blend professionalism with warmth, offering personalized recommendations reflecting local culture, enhancing guest satisfaction beyond standard service.
Successful front desk agents excel in multitasking, clear communication, and problem-solving under pressure. Mastery of reservation systems, a welcoming demeanor, and adaptability to handle unexpected guest needs are crucial for delivering seamless service and boosting hotel reputation.
Front desk agents often advance to supervisory or assistant manager roles, leveraging their guest service expertise. With experience, they may transition into revenue management, event coordination, or corporate hospitality positions, expanding their impact within hotel operations.
While both roles focus on guest services, a front desk specialist might handle more specialized tasks like managing guest loyalty programs or handling complex bookings, whereas a front desk agent typically manages a broader scope of check-in/out duties and guest inquiries.
Joining Highgate means embracing innovative hospitality with a global footprint. Front desk agents here utilize advanced revenue tools and are encouraged to uphold Highgate’s reputation for bespoke guest experiences, blending traditional service with digital efficiency.
Highgate provides comprehensive onboarding, including mastery of front desk computer systems and industry-leading revenue management tools. This equips agents to efficiently handle reservations, guest inquiries, and promotional marketing, enhancing both guest satisfaction and hotel performance.
Front desk agents in Charleston typically earn between $12 and $16 per hour, aligning with the city’s hospitality wage standards. Pay can vary based on experience, shift timing, and company, with Highgate offering competitive hourly rates to attract skilled staff.
While previous hotel experience strengthens an applicant’s profile, entry-level candidates with strong customer service skills and a willingness to learn can secure front desk roles. Employers in Charleston often provide training to bridge any experience gaps.
Being knowledgeable about Charleston’s dining, entertainment, and transport options significantly enhances guest interactions. Front desk agents who can offer tailored recommendations improve guest satisfaction and promote repeat visits, a valuable asset in this tourist-rich city.