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Front Desk Associate Overnight (Part-Time)
Company : Omni Amelia Island Resort
Location : Hilton Head Island, SC, 29928
Job Type : Part Time
Date Posted : 7 January 2026
Location
Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Job Description
The beautiful Omni Hilton Head Oceanfront Resort is seeking a Front Desk Associate that is responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. TheFront Desk Agent makes the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Clear and polite English communication, both verbal and written
Accurate data entry and basic math skills
Team player able to work with all departments
Quick thinker who makes good decisions under pressure
Strong organizational and multitasking abilities
Experience in customer service; hotel front desk and cashier experience preferred
Second language and guest relations training are a plus
Charleston, SC
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Frequently asked questions
Success in overnight front desk roles hinges on strong communication, multitasking, and quick decision-making under pressure. Familiarity with hotel management software, empathy towards guest needs, and attention to detail for security and accuracy elevate performance in such part-time overnight positions.
Overnight front desk associates often handle fewer guests but must be prepared for unexpected issues like late check-ins or emergencies. They play a pivotal role in ensuring security and offering personalized service when staffing and resources are leaner compared to daytime shifts.
Absolutely. Starting overnight provides unique experience managing guest relations independently, often leading to roles like Front Desk Supervisor or Guest Services Manager. Demonstrating reliability and excellent service overnight can fast-track career growth in hotel management.
Omni’s oceanfront location offers a scenic work environment and a culture emphasizing respect and empowerment. Challenges include managing guest needs during quieter hours while maintaining high service standards, but the resort’s training programs support skill development and job satisfaction.
The resort emphasizes personalized service with local knowledge of Hilton Head’s attractions, ensuring associates can recommend experiences and amenities. Overnight associates act as ambassadors, offering a welcoming atmosphere aligned with the resort's five-star reputation even during late hours.
Hilton Head’s vibrant tourism industry sustains steady demand for overnight front desk associates, particularly in oceanfront resorts. Competition exists but is balanced by frequent seasonal hiring, making part-time overnight roles accessible for those seeking flexible employment in this locale.
While Hilton Head Island has a moderate cost of living compared to urban centers, wages for part-time overnight front desk roles typically range between $12–$16 hourly. This range reflects local economic factors and the hospitality sector’s standards in South Carolina’s coastal areas.
Key tasks include managing guest check-ins/outs, resolving inquiries, coordinating with other departments, securing guest information, and maintaining accurate billing. Overnight associates also monitor security measures and prepare reports, ensuring seamless operations during quieter nighttime hours.
Yes, proficiency in a second language and formal guest relations training enhance communication with diverse visitors and improve problem-solving. These skills are especially valuable overnight when associates often operate with less immediate support, elevating guest satisfaction.
Front Desk Overnight associates at Omni Amelia Island Resort can expect approximately $13 to $16 per hour, aligning with local hospitality wage trends for part-time overnight roles. Compensation may vary based on experience, language skills, and demonstrated customer service excellence.