Risevoic
Store Team Member
Company : Roche Bros.
Location : Weston, MA, 02493
Job Type : Full Time / Part Time
Date Posted : 25 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
At Roche Bros., Store Team Members in Weston, MA balance friendly customer interaction with essential tasks like accurate scanning and bagging. They contribute to a welcoming atmosphere while ensuring smooth checkout processes, maintaining store cleanliness, and supporting loss prevention strategies.
Unlike some retail roles, this position emphasizes a strong team-oriented culture and proactive shrink control. In Weston, MA, Store Team Members often engage with both customers and management to promptly address pricing errors, product returns, and safety hazards, ensuring a seamless shopping experience.
Being personable, detail-focused, and reliable is critical. Familiarity with POS systems, ability to handle up to 50 lbs safely, and strong communication in English are vital. Adaptability to dynamic shifts and commitment to teamwork foster success in the fast-paced grocery environment at Roche Bros.
Roche Bros. emphasizes a familial workplace vibe alongside rigorous customer service standards. The company supports ongoing training and expects team members to actively participate in shrink control and store safety, offering a blend of responsibility and community uncommon in neighboring stores.
Daily duties include friendly greetings, efficient transaction handling, and careful bagging, all aimed at making customers feel valued. Roche Bros. encourages team members to promptly address any issues, enhancing both service quality and customer satisfaction in each interaction.
The hourly wage for this role at Roche Bros. falls between $15.00 and $17.90, aligning competitively with grocery retail jobs in Weston, MA. Pay varies based on experience and qualifications but reflects Massachusetts’ standards for entry-level retail positions.
Weston’s retail sector has moderate competition; however, Roche Bros. values candidates demonstrating integrity and customer service passion. Those with prior retail experience or strong teamwork skills often stand out, as the company looks for reliable associates committed to its service values.
Candidates should be prepared for frequent standing, lifting up to 50 lbs, and occasional bending or pushing heavy carts. The role involves continuous body movement in a climate-controlled indoor environment, requiring stamina and safe handling practices for equipment and merchandise.
Roche Bros. requires completion of e-learning modules and department-specific trainings to ensure high service standards. While no external certifications are mandatory, internal training focuses on cash handling, shrink control, and customer engagement to prepare team members fully.
Roche Bros. fosters a family-like atmosphere and emphasizes employee development through hands-on training. Store Team Members benefit from a supportive management team, competitive wages, and opportunities to assist in leadership tasks like training new associates, distinguishing it from other local grocers.