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Front Office Supervisor
Company : Highgate
Location : Sahuarita, AZ, 85629
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
In Sahuarita, AZ, Front Office Supervisors often balance personalized guest interactions with managing a close-knit team, unlike larger cities where roles may focus more on high-volume operations. The local hospitality culture emphasizes community engagement and efficient multitasking, adapting to regional guest expectations and staffing dynamics.
Certifications like Certified Front Desk Manager (CFDM) or hospitality management credentials from recognized institutions can enhance a Front Office Supervisor's appeal in Sahuarita. Local employers, including Highgate, value candidates with formal training that aligns with regional service standards and operational protocols.
Highgate expects its Front Office Supervisors to integrate advanced revenue management tools and digital systems to maximize occupancy and room revenue. Supervisors also play a pivotal role in executing bespoke lifestyle brand standards, requiring a blend of traditional guest service and innovative operational oversight.
Highgate fosters career development through ongoing training, cross-departmental exposure, and leadership opportunities. Front Office Supervisors receive mentorship from seasoned hospitality leaders, enabling them to refine management skills and potentially advance into regional or corporate roles within the global portfolio.
Front Office Supervisors in Sahuarita typically earn between $16 to $22 per hour, depending on experience and qualifications. Highgate’s compensation is competitive within the local hospitality market, often supplemented by performance incentives linked to guest satisfaction and operational efficiency.
Key skills include strong interpersonal communication tailored to diverse guests, adeptness with front desk computer systems, and the ability to multitask under pressure. Familiarity with hospitality terminology and emergency procedures is also vital, along with leadership qualities to effectively guide front office teams.
The Sahuarita job market for Front Office Supervisors is moderately competitive due to its growing hospitality sector. Candidates with hospitality experience, flexible availability, and proficiency in digital front desk tools have an edge, especially at reputable firms like Highgate that emphasize quality guest service.
A typical day involves greeting guests warmly, handling check-ins and checkouts efficiently, supervising front desk staff, and resolving guest inquiries promptly. The supervisor also monitors room occupancy, manages cash handling, and coordinates with housekeeping to ensure a seamless guest experience.
Challenges include balancing guest satisfaction with maximizing occupancy, managing diverse team dynamics, and adapting to fast-paced check-in/check-out demands. Addressing these requires strong problem-solving skills, clear communication, and proficiency with Highgate’s revenue management and front desk technologies.
Leadership is crucial; supervisors must inspire a service-oriented team culture while ensuring operational standards. A collaborative and approachable leadership style fosters motivation, enabling staff to deliver attentive, courteous service that aligns with Highgate’s hospitality vision.