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Front Desk Agent - Residence Inn San Jose South
Company : Highgate
Location : San Jose, CA, 95119
Job Type : Full Time
Date Posted : 4 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn San Jose South
6111 San Ignacio AveSan Jose, CA 95119Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Excellent communication, multitasking under pressure, and familiarity with front desk computer systems are crucial for this role. Since the Residence Inn caters to extended-stay guests, being knowledgeable about local amenities and maintaining a warm, approachable demeanor greatly enhances guest satisfaction.
From efficiently managing check-ins and checkouts to handling guest inquiries about local dining and transportation, the day involves balancing administrative tasks like rate verification and shift paperwork with delivering personalized guest service. Staying updated on promotions and maintaining a clean workspace are also daily priorities.
Starting as a Front Desk Agent opens doors to supervisory roles such as Front Office Supervisor or Guest Services Manager. With experience, one might branch into revenue management or hotel operations, especially within a large hospitality company like Highgate that values internal growth.
San Jose’s high-tech, fast-paced environment means guests often expect tech-savvy service and efficient problem-solving. The local diversity requires cultural sensitivity and multilingual abilities, while the competitive hospitality market demands consistent attention to guest experience to stand out.
Given San Jose's booming tourism and business travel sectors, front desk positions are in moderate demand but attract many qualified applicants. Candidates with hospitality experience, strong computer skills, and local knowledge tend to have an edge in this vibrant job market.
Highgate typically provides competitive hourly wages, opportunities for professional development, and access to a global hotel network. Employees often enjoy staff discounts, training programs, and a supportive work culture focused on innovation and guest satisfaction.
Highgate’s approach emphasizes operational excellence and digital tools, enabling Front Desk Agents to leverage advanced revenue management systems. This creates an environment where agents are empowered to maximize room occupancy while delivering exceptional guest experiences.
Front Desk Agents in San Jose typically earn between $15 to $20 per hour, depending on experience and shift timings. Considering the local cost of living and Highgate’s industry standards, compensation is competitive and may include additional benefits.
While experience in hospitality or front desk roles is preferred, candidates with strong customer service skills and computer proficiency can be considered. The role values a friendly demeanor and effective communication more than extensive prior hotel-specific experience.
Agents regularly operate front desk computer systems for reservations, billing, and guest management. They also use two-way radios for internal communication and revenue management software to track room rates and occupancy, ensuring efficient and seamless guest service.