Risevoic
Leave Administrator
Company : Services For The Underserved
Location : New York, NY, 10018
Job Type : Full Time
Date Posted : 11 January 2026
Min
USD $50,000.00/Yr.Max
USD $55,000.00/Yr.Position Overview
As a Leave Administrator, your primary responsibility is to handle the day-to-day various employee leave programs, encompassing medical leave, family and medical leave (FMLA), disability leave, and other authorized absences. Your role involves serving as the main contact person for employees seeking leave, assisting them throughout the application process, ensuring adherence to pertinent laws and company regulations, and meticulously maintaining records.
The Leave administrator’s role encompasses a range of responsibilities focused on assisting managing employee leaves of absence within the organization.
Leave Administrator
- Responsible to responding to general leave inquiries.
- Initiate medical leave, including calling employees, assessing information regarding leave to create an appropriate leave case.
- Explain basic medical leave information and what to expect during leave.
- Populate timesheets for employees out on medical leave
- Process form and send to carrier
- Handle Unassigned and Assigned Zendesk tickets
- Answer inquiries and questions related to basic information related to medical leaves within a time matter
- Provide/explain medical leave protocol/process to employees
- Learned more about job protection and how it varies from division to division
- Assist managing all leave types including COVID, Military, Paid Family Leave, FMLA, ADA, STD.
- Maintains complete and accurate records of leave.
- Preserves confidentiality of employee medical documentation and files.
- Leave payment from carrier reconciliations.
- Compile leave reports as needed.
- Provide back-up coverage to leave team members
- Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.
- Assist with special projects and other activities
- Performs other related duties as assigned.
Customer Service
- Serve as the main point of contact for employees regarding leave inquiries and assistance.
- Provide clear guidance and support throughout the leave process, ensuring employees feel supported and informed.
- Maintain open communication channels, respond promptly to inquiries, and offer personalized assistance to address employee needs
Record Keeping
- Assist with managing records and correspondence regarding all leaves.
Qualifications
- Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws.
- Excellent written and verbal communication skills.
- Excellent analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office Suite or similar software.
- Bachelor’s degree in Human Resources or related field preferred.
- Two years of human resource experience preferred.
- Prolonged periods sitting at a desk and working on a computer.
Company Overview
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.
ID
2025-17938Related Jobs
Bronx, NY
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Frequently asked questions
The New York City job market for Leave Administrators is moderately competitive due to high demand in healthcare and social service sectors. Candidates with thorough knowledge of FMLA, ADA, and local leave laws have an advantage, especially when paired with strong communication skills and experience managing complex leave cases.
Employers in New York often value certifications like SHRM-CP or PHR that demonstrate HR and leave management expertise. Familiarity with state-specific leave laws, including COVID-19 regulations, also enhances candidacy, reflecting the region’s stringent compliance standards.
A Leave Administrator often navigates complex leave requests, ensuring compliance with federal and state laws while maintaining confidentiality. Balancing timely communication with employees and carriers, managing detailed records, and addressing urgent inquiries are common challenges requiring organizational precision.
Expertise in legal leave frameworks like FMLA and ADA, exceptional communication, and analytical skills set Leave Administrators apart. Proficiency with platforms like Zendesk and Microsoft Office further enhances their ability to process leave cases efficiently and maintain accurate documentation.
At Services For The Underserved, the Leave Administrator role emphasizes compassionate employee support within a mission-driven environment. The focus on diverse leave types, including COVID-19 and military leave, alongside maintaining strict confidentiality, reflects the organization's commitment to holistic employee wellbeing.
You would manage a variety of leave programs with close attention to local legislation and company policies. Additionally, providing backup support to colleagues and assisting with special projects ensures a collaborative atmosphere tailored to support vulnerable populations.
Salaries for Leave Administrators in New York typically range from $50,000 to $55,000 annually, reflecting the region’s cost of living and demand for professionals skilled in managing complex leave policies within healthcare and social service organizations.
Absolutely. Mastery of Microsoft Office and ticketing systems like Zendesk streamlines leave processing and inquiry management. These tools enable efficient communication and accurate record-keeping, which are vital for meeting legal obligations and employee needs.
Starting as a Leave Administrator can lead to roles such as HR Specialist, Benefits Coordinator, or Leave Compliance Manager. Building expertise in leave laws and employee relations opens doors to leadership positions within human resources departments.
New York’s leave administration is influenced by additional state-specific regulations beyond federal mandates, including paid family leave provisions. Navigating these layered laws requires Leave Administrators to stay current with legislative changes to ensure compliance and proper employee support.