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Guest Services Team Member | Charleston Coliseum and Convention Center
Company : Dallas Convention Center
Location : Charleston, WV, 25301
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Guest Services Team Member to include usher, ticket taker, sensory room desk, premimum space / suite attendant, and greeter
This role will pay an hourly wage of $11.25 to $12.25.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Provide friendly and helpful direction to patrons.
- Ensure that the section of responsibility is clean and that all physical equipment is in good working order. Throughout the event, this section should be monitored closely to serve all guests and to respond to any “trouble situation”.
- Check all passes, credentials and tickets for the correct location, date and time.
- Maintaining a safe environment at all times for guests.
- Enforcing all Colliseum and Event Complex policies and procedures.
- Prepare for each event by acquiring all pertinent show information.
- Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
- Moving patrons through the gates and lines of access as quickly as possible.
- Visually inspecting guests for bottles, cans or any other item not permitted into the facility.
- Directing patrons through the proper entrances and areas that allowed for public access.
- Preventing entrance to emergency exit doors and to all areas that are not public access.
- Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
- Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the venue.
- Greet incoming guests and accommodate their needs and requests.
- Perform related duties and responsibilities as required.
Qualifications
- Effective oral communication and writing skills
- Ability to interact with guests and staff on a professional basis
- Must have a earned a high school diploma or equivalent GED
- Previous experience preferred
- Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Success as a Guest Services Team Member in Charleston often hinges on strong communication skills, a friendly demeanor, and the ability to stay calm under pressure. Prior experience in customer-facing roles and flexibility with shifts, especially nights and weekends, are highly valued in this community-focused environment.
Guest Services Team Members enhance visitor satisfaction by guiding patrons efficiently, ensuring safety protocols, and managing ticketing processes. Their role is pivotal in creating a welcoming atmosphere, quickly addressing any concerns, and facilitating smooth event operations for all attendees.
Entry-level positions like Guest Services Team Member open pathways to supervisory or coordinator roles within event management and hospitality. Gaining expertise in crowd management, ticket systems, and premium guest services often leads to advanced responsibilities and leadership roles in venues nationwide.
Daily duties include verifying tickets, assisting guests with directions, monitoring restricted areas, and maintaining cleanliness in assigned sections. Team members also operate ticket scanners and turnstiles, handle guest inquiries, and collaborate with supervisors to ensure event safety and smooth guest flow.
Dallas Convention Center fosters a supportive environment by providing 401(k) savings plans with matching, ongoing training, and inclusive workplace culture. Team members benefit from continuous communication with management and access to resources that enhance their ability to serve guests effectively.
At Dallas Convention Center, the emphasis on premium hospitality paired with a diverse event lineup offers dynamic workdays. Team members engage with a wide range of patrons, from general attendees to suite guests, enabling a varied guest service experience unlike more specialized venues.
Hourly wages for Guest Services Team Members in Charleston generally range between $11.25 and $12.25, reflecting local cost of living and industry standards. This pay scale supports part-time roles with benefits such as 401(k) plans, aligning with hospitality sector norms in the region.
Charleston's growing live event scene fuels steady demand for guest services professionals, though competition varies seasonally. Roles at prominent venues like the Coliseum attract applicants with hospitality backgrounds, making timely applications and flexible availability advantageous.
While formal certifications are not always required, familiarity with ticketing systems, crowd management training, and first aid knowledge can enhance candidacy. Employers in Charleston appreciate candidates who can demonstrate strong interpersonal skills and adaptability during busy event schedules.
Challenges include managing high guest volumes, enforcing venue policies tactfully, and responding to unexpected issues swiftly. Effective communication, patience, and teamwork are essential strategies for maintaining a positive environment and ensuring guest satisfaction throughout events.