Level 11 Outpatient Office Coordinator
Company : Adoration Home Health & Hospice
Location : Sterling Heights, MI, 48312
Job Type : Full Time
Date Posted : 1 January 2026
Our Company
Rehab Without Walls Neuro Rehabilitation
Overview
Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today!
Responsibilities
- Welcomes patients and visitors by greeting them, in person or on the telephone; answers or refers inquiries
- Receives referrals and understands type of insurance benefits available
- Verifies insurances and obtains authorization from insurance companies
- Schedules patient appointments
- Registers patients, checks patients in and out
- Collects copays at the time of each appointment and follows procedures for co-payment deposits
- Performs credit card transactions
- Maintains patient account balances
- Works with electronic medical records
- Files, faxes, and scans documents
- Manages and orders office supplies
- Completes billing and payroll data entry
- Schedules breaks and lunches with Aides to ensure front office is covered
- Maintains and develops referral source relationships
- Supports marketing and brand awareness, as needed
- Completes clinic opening and closing duties, as required
- Other duties as assigned
Qualifications
- Minimum of Associate’s Degree with business emphasis. Significant directly related medical office experience maybe considered in place of degree
- Minimum of two years front and back medical office work experience
- Presents professional attitude, appearance, strong customer service skills and use of judgment
- Knows advanced computer software (Microsoft Office) and has data entry skills
- Excellent organizational, customer service, and oral/written communication skills
About our Line of Business
Rehab Without Walls, an affiliate of BrightSpring Health Services, is a revolutionary neurorehabilitation program that moves individuals outside the walls of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke/CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry-leading outcomes that dramatically improve functional skills and independence for patients. For more information, please visit www.rehabwithoutwalls.com. Follow us on Facebook and LinkedIn.Related Jobs
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Frequently asked questions
Sterling Heights shows a steady demand for healthcare administrative roles like the Level 11 Outpatient Office Coordinator. Adoration Home Health & Hospice competes with local medical facilities, so candidates with strong insurance verification and patient coordination skills tend to have an edge in this market.
Sterling Heights offers accessible routes but can experience peak-hour traffic delays. Coordinators benefit from planning commutes during off-peak times, especially given the necessity to be punctual for patient scheduling and office management tasks at facilities like Adoration Home Health & Hospice.
At Level 11, coordinators are expected to blend advanced medical office expertise with multitasking administration, including insurance authorizations and billing. This is beyond entry-level, requiring at least two years of experience plus strong organizational and communication skills specific to outpatient clinic environments.
Professionals in this role can advance toward senior clinical administrative positions or specialized healthcare operations coordinator roles. Mastery of patient account management and clinical coordination opens pathways to leadership roles within outpatient or neurorehabilitation programs.
The coordinator plays a pivotal role by managing patient flow and insurance processes that support home-based neurorehabilitation. Their administrative efficiency ensures patients receive timely care aligned with the program's goal of community-centered recovery.
Yes, the focus on neurorehabilitation and community-based care fosters a collaborative and patient-centered environment. Coordinators here might engage more in multidisciplinary support and outreach, reflecting the company’s mission beyond traditional clinical office work.
The typical annual salary for this role ranges between $45,000 and $55,000, influenced by experience and specific healthcare setting. Sterling Heights' cost of living and demand for skilled healthcare coordinators help sustain competitive compensation near this bracket.
Proficiency in electronic medical records systems and advanced Microsoft Office tools is critical. The position demands accurate data entry, billing processes, and document management, so familiarity with healthcare-specific software streamlines daily operations.
Coordinators often juggle appointment scheduling while handling insurance authorizations and patient inquiries simultaneously. Effective prioritization and strong communication, coupled with a solid understanding of insurance processes, help mitigate these multitasking pressures.
While hospital unit coordinators manage inpatient flow within the hospital, this outpatient role focuses more on front-office patient interactions, insurance verifications, and coordinating care appointments. The outpatient role demands deeper involvement in billing and insurance processes.