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House Attendant
Company : Highgate
Location : Ontario, CA, 91764
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Ontario
2025 Convention Ctr WayOntario, CA 91764Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Being a House Attendant here requires strength to occasionally lift up to 100 pounds and stamina to stand throughout your shift. These physical demands ensure efficient handling of luggage, equipment, and thorough cleaning aligned with hospitality standards in Ontario's busy hotels.
House Attendants at Highgate enhance guest experiences by maintaining impeccable cleanliness, promptly delivering items like newspapers or express checkouts, and assisting guests courteously. Their attention to detail and responsiveness create a welcoming environment that reflects Highgate's commitment to hospitality excellence.
Unlike general housekeeping staff focused solely on room cleaning, House Attendants at Ontario hotels often handle public area maintenance, lost and found management, and guest luggage assistance, blending operational duties with guest-facing responsibilities for a well-rounded hospitality role.
Hourly wages for House Attendants in Ontario typically range between $14 and $18, depending on experience and hotel standards. Given Highgate's upscale portfolio, compensation may lean toward the higher end to match the quality of service expected in their properties.
Ontario's hospitality sector shows steady demand for House Attendants, driven by a growing hotel presence and tourism. While competition exists, candidates with physical stamina and customer service skills tend to stand out, especially at reputed companies like Highgate.
While formal certifications aren't mandatory, completing hospitality or housekeeping courses offered by local community colleges in Ontario can enhance employability. Knowledge of safety protocols and customer service training aligned with California hospitality standards is highly valued.
Highgate provides House Attendants with exposure to cutting-edge hospitality management systems and diverse hotel brands, fostering career growth. Employees benefit from a supportive environment emphasizing innovation, making Ontario roles a gateway to advancing within a global portfolio.
Highgate's focus on digital tools and market-driven strategies means House Attendants work within a dynamic setting that values efficiency and guest satisfaction. The company's commitment to bespoke lifestyle brands offers a distinctive workplace culture compared to typical housekeeping roles.
Highgate prefers candidates with a high school diploma or equivalent and prior hospitality experience. Strong communication skills and the ability to perform physically demanding tasks are crucial to maintain their high standards of cleanliness and guest service in Ontario hotels.
Daily duties include buffing marble floors, shampooing carpets and furniture, managing lost and found items, assisting with luggage, and cleaning guestrooms as needed. These tasks ensure the property maintains its reputation for cleanliness and guest comfort.