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SERVICE COORD
Company : Covenant Health
Location : Knoxville, TN, 37916
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Service Coordinator, Registered Nurse, Surgery
Full Time, 72 Hours Per Pay Period, Day Shift
Fort Sanders Regional Overview:
Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.
Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.
Position Summary:
Provides leadership and oversight for specialty area. Acts as a resource for the specialty area.
Recruiter: Lacey Spoon || apply@covhlth.com
Responsibilities
- Develops service goals.
- Responds to specialty/emergency/needs as needed.
- Functions as a resource person and team leader.
- Demonstrates competence in critical skills to include delivery of care appropriate to the age-specific needs of the population served.
- Evaluates service inventory and adjusts.
- Orders specialty items.
- Serves as liaison with medical staff and other customers.
- Serves as expert, resource, and consultant for specialty area.
- Coordinates maintenance of service equipment.
- Maintains proficiency for specialty area.
- Researches alternatives for usage of equipment/instruments.
- Provides feedback (verbal and written) on staff performance.
- Refers personnel conflict management to supervisor, manager, or director.
- Develops and implements educational training programs for personnel.
- Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.).
- Recommends staff assignments to provide optimal customer satisfaction.
- Identifies learning needs with staff.
- Monitors schedule in advance to prevent conflicts and coordinates needs.
- Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.).
- Researches and submits proposed budget purchase items each year and as needed.
- Maintains/updates specialty charges.
- Maintains, develops, and updates specialty surgeon preference cards.
- Develops specialty instrumentation trays and procedural packs.
- Meets with staff monthly to discuss staff needs, goals and problems as associated with the services.
- Provides at least eight (8) credit hours of in-service per year.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Perform other related duties as assigned or requested.
Qualifications
Minimum Education:
None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.
Minimum Experience:
Minimum of four (4) years professional experience.
Licensure Requirement:
Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA).
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Frequently asked questions
Knoxville's healthcare landscape, including Covenant Health, places a strong emphasis on specialized surgical services and stroke recovery centers. This means a Service Coord here will often coordinate advanced medical technology resources and work closely with multidisciplinary teams unique to this region's medical needs.
Service Coordinators often build expertise in specialty clinical areas and leadership skills, paving paths toward roles like Clinical Nurse Manager or Healthcare Operations Supervisor. Gaining certifications such as CST or RN licenses enhances promotion potential within hospital settings like Covenant Health.
Managing equipment readiness, coordinating with surgical teams, and handling emergency specialty needs are common hurdles. Troubleshooting instrument availability or scheduling conflicts demands quick problem-solving to maintain smooth service delivery in fast-paced surgery units.
Covenant Health supports employees with tuition reimbursement, student loan assistance, and certification bonuses. This comprehensive benefits package fosters professional growth and financial wellness, making it an attractive employer for Service Coords seeking long-term career development.
Yes, candidates must hold a valid Tennessee RN license or an active National Certified Surgical Technologist (CST) certification. These credentials ensure compliance with state healthcare standards and validate the professional expertise necessary for the role.
Knoxville's healthcare sector is growing, but Service Coord positions remain moderately competitive due to the specialized skills required. Employers like Covenant Health value candidates with four or more years of experience and relevant licensure, making seasoned professionals stand out.
Service Coordinators in Knoxville typically earn between $55,000 and $70,000 annually, depending on experience and certifications. Covenant Health's nonprofit status often supplements this with benefits, making total compensation competitive within the regional healthcare job market.
At Covenant Health, Service Coords play a pivotal role liaising between surgical staff, medical teams, and equipment management. Their leadership in specialty areas ensures seamless operations, reflecting the system’s commitment to comprehensive patient care and clinical excellence.
Local preferences emphasize holding Tennessee state RN licensure or NBSTSA CST certification, ensuring familiarity with regional healthcare protocols. Additionally, experience with stroke center or bariatric surgery services is advantageous given Covenant Health’s specialized offerings.
While surgical coordination experience strengthens candidacy, candidates with four years of professional healthcare experience and relevant certifications may be considered. Demonstrating leadership skills and knowledge of specialty service workflows is critical for success in this role.