Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Avon, IN, 46123
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Avon, IN, Customer Service Specialists often employ de-escalation techniques and active listening to manage tense situations calmly. They focus on understanding customer concerns deeply while following company policies, which helps maintain positive relationships even during challenging calls.
Customer Service Specialists combine negotiation skills with problem-solving abilities, enabling them to manage account updates and resolve diverse service issues effectively. Their proficiency in communication across channels like phone, chat, and email sets them apart from more general support roles.
While formal certifications aren't always mandatory, familiarity with energy industry standards or customer relations training is advantageous in Avon. Local employers may favor candidates who understand propane service nuances and have strong Microsoft Office skills.
Progression often leads to supervisory or specialized roles in customer relations or operations management. Demonstrating leadership, mastering negotiation, and contributing to team growth can open doors to positions with broader responsibilities within Ferrellgas.
Ferrellgas emphasizes a team-driven environment where collaboration is key. Specialists are encouraged to contribute ideas, support colleagues, and uphold high service standards, fostering a workplace that values both individual effort and collective success.
Ferrellgas offers a comprehensive benefits package and promotes employee growth through tuition reimbursement and wellness programs. Their focus on propane services also means Specialists gain specialized knowledge, which differs from more generic customer service roles in the area.
Avon shows steady demand for customer-oriented professionals, especially in utility sectors. Competition can be moderate, with employers seeking candidates who combine technical skills and strong interpersonal abilities to enhance customer satisfaction.
Typically, Customer Service Specialists in Avon, IN earn between $35,000 and $45,000 annually, depending on experience and specific company benefits. Ferrellgas's offerings, like 401(k) matching and employee stock options, add value beyond base pay.
Tasks include managing inbound/outbound communications, scheduling deliveries, handling account updates, and resolving customer concerns. The role blends administrative duties with active problem-solving to maintain smooth service operations.
Competency in Microsoft Office—especially Excel, Word, and Access—is essential. Familiarity with customer relationship management systems and basic data entry supports efficient handling of customer accounts and service orders.