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Room Attendant
Company : Highgate
Location : Horseheads, NY, 14845
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Country Inn & Suites Big Flats
105 E. Mall Road
Horseheads, NY 14845
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a Room Attendant in Horseheads requires stamina and strength, with frequent lifting of up to 50 pounds and standing throughout shifts. This physical aspect is essential for managing guestroom cleaning and ensuring high standards in a busy hospitality environment like Highgate's Country Inn & Suites.
Room Attendants at Highgate play a crucial role by maintaining spotless rooms, promptly reporting maintenance issues, and managing guest needs with courteous service. Their attention to detail and proactive approach directly enhance the overall guest experience and uphold Highgate’s hospitality reputation.
Candidates usually need a high school diploma or equivalent, with preference for prior hotel experience. Effective communication skills and the ability to handle physical tasks like lifting and prolonged standing are critical for success in housekeeping roles in Horseheads’ hospitality sector.
Horseheads has a moderate demand for hospitality roles, including Room Attendants. With Highgate’s strong presence and multiple hotel brands locally, applicants may face competition but also benefit from steady hiring due to tourism and business travel in the region.
While no specific certifications are mandatory, familiarity with New York State hospitality regulations and sanitation standards can be an advantage. Employers in Horseheads appreciate candidates with knowledge of safety protocols and eco-friendly cleaning practices.
Room Attendants at Highgate in Horseheads typically earn hourly wages aligned with regional hospitality averages, generally ranging from $12 to $16 per hour, depending on experience and shift timings, reflecting local cost of living and labor market conditions.
Highgate emphasizes ongoing staff development, providing Room Attendants with training in cleaning protocols, guest service excellence, and safety procedures. This ensures team members maintain quality standards and have opportunities to grow within the company’s extensive hotel portfolio.
Highgate’s commitment to innovative hospitality management and digital tools sets its Room Attendants apart by offering a dynamic work environment. Employees benefit from industry-leading revenue management insights and a diverse portfolio, fostering both skill enhancement and career stability.
Yes, Highgate supports upward mobility, often promoting Room Attendants to supervisory or specialized housekeeping roles. Demonstrating reliability, guest service skills, and knowledge of hotel operations can open pathways to leadership positions within their global hospitality network.
Daily duties include thorough cleaning of guest rooms, restocking supplies, handling laundry and trash removal, and reporting maintenance needs. Maintaining public areas and ensuring guest comfort through attentive service are also key elements of the role’s routine.