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Policy Services Technician
Company : Nautilus Insurance Company
Location : Appleton, WI, 54911
Job Type : Full Time / Part Time
Date Posted : 13 January 2026
Company Details
We’re a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.
Responsibilities
The League of Minnesota Cities Insurance Trust (LMCIT) is a governmental risk pool served by Berkley Administrators Co., LLC. This role primarily supports LMCIT business. Responsibilities include setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, and analyzing incoming correspondence. Responsible for prompt and accurate customer service.
Customer Service
- Comply with contractual rules
- Answer all types of customer telephone calls
- Analyze correspondence to determine action needed
- Prepare correspondence and do follow up if necessary
Policy Issuance
- Review all new business and renewal policies to confirm the agency assigned
- Set up new agencies in the computer
- Set up new and renewal policies in the system
- Offer renewal to existing policy holders
- Review and send invoices
Policy Maintenance
- Issue endorsements based on correspondence, customer/agent requests
- Update files for agent and member contact changes
Accountable For
- Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization
- Meeting policy issuance standards for new and renewal policies
- Meeting timeliness standards based on individual contract agreements and departmental standards
- Meeting team timeliness and quality standards
May perform other functions as assigned
Qualifications
Core Requirements
- Good organization and communication skills
- Must be detail-oriented
- Working knowledge of client/server-based policy processing software in a Windows environment helpful
- Typing ability of at least 45 wpm
Education
High school diploma or GED and two years office experience or post-high school education
Additional Company Details
The Company is an equal employment opportunity employer. We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $40k - $55k • Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Related Jobs
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Frequently asked questions
Proficiency in policy processing software, meticulous attention to detail, and strong communication abilities are crucial for a Policy Services Technician. These skills ensure accurate policy issuance, timely endorsements, and effective customer interactions within insurance operations.
A Policy Services Technician’s day involves reviewing new and renewal policies, issuing endorsements, responding to agent inquiries, and managing correspondence. Prioritizing accuracy and adherence to contractual standards is vital for maintaining data integrity and customer satisfaction.
Starting as a Policy Services Technician can lead to roles in policy administration management, underwriting support, or client services leadership. Gaining expertise in insurance regulations and software systems enhances prospects for upward mobility within insurance firms.
Nautilus integrates its affiliation with W. R. Berkley to offer a hybrid insurance and administrative model. This makes the Policy Services Technician role uniquely involved in both self-insured program handling and traditional policy issuance, emphasizing customized risk solutions.
Yes, Nautilus expects its Policy Services Technicians to provide prompt, accurate customer service by expertly managing agent and policyholder communications, ensuring compliance with contract terms, and maintaining policy documentation with high integrity.
Appleton exhibits moderate demand for insurance support roles like Policy Services Technicians, influenced by the presence of regional insurance companies. Candidates with strong organizational skills and local industry knowledge tend to experience favorable hiring prospects.
Local community colleges and professional organizations in Appleton provide insurance-related courses and certifications that can enhance a Policy Services Technician’s qualifications, including training in policy administration software and regulatory compliance.
Policy Services Technicians in Appleton generally earn between $40,000 and $55,000 annually, reflecting experience, education, and job complexity. Nautilus Insurance Company aligns its compensation within this range, complemented by a comprehensive benefits package.
Accuracy and timeliness are paramount since they directly impact policyholder trust and compliance with contractual obligations. At Nautilus, maintaining precise data and meeting deadlines ensures seamless policy issuance and renewals, reinforcing the company’s reputation.
The Nautilus role uniquely blends administrative service with risk-sharing insurance functions, especially supporting governmental risk pools like LMCIT. This dual focus requires technicians to navigate complex policy setups while delivering tailored customer support.