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House Attendant (On-Call)
Company : Highgate
Location : Honolulu, HI, 96815
Job Type : Part Time
Date Posted : 31 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Located just two blocks from Waikiki Beach with many of the guest rooms featuring walk-out patios overlooking the ocean or city. The hotel is also located next to the International Market Place-- a dining and shopping destination in the heart of Honolulu featuring 75 retail shops and outdoor seating at seven signature restaurants. And for the guest who'd rather stay in, the Hilton Garden Inn Waikiki Beach is home to two restaurants, a marketplace, and a stunning outdoor pool.
Hilton Garden Inn Waikiki Beach
2330 Kuhio Ave.Honolulu, HI 96815Overview
The House Attendant I is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
The House Attendant position requires handling tasks like moving luggage and cleaning, with occasional lifting up to 100 pounds. Shifts often involve standing for long periods, so physical stamina and strength are essential to meet the role's demands in Honolulu's hospitality environment.
Daily duties vary but typically include buffing marble floors, shampooing carpets, assisting guests with luggage, and maintaining hotel equipment. Flexibility is key since tasks may shift rapidly depending on guest needs and hotel events near Waikiki Beach’s busy atmosphere.
Starting in an on-call House Attendant role can open pathways to supervisory or specialized housekeeping positions. Highgate’s extensive hotel network in Honolulu encourages internal promotions for those demonstrating reliability, guest service skills, and adaptability in busy settings.
Highgate's position stands out due to its proximity to Waikiki Beach and the International Market Place, offering a dynamic guest environment. The company’s emphasis on digital tools and bespoke hotel experiences means attendants engage with modern hospitality standards.
Highgate provides detailed protocols and training to ensure attendants maintain marble floors, carpets, and furniture according to strict standards. This support helps House Attendants deliver a polished environment aligned with Waikiki’s luxury hotel expectations.
House Attendants in Honolulu typically earn between $15 and $20 per hour, with Highgate offering pay on the higher end to reflect the physical demands and service quality expected in Waikiki’s premium hotels.
Honolulu’s year-round tourism creates steady demand for House Attendants, especially near Waikiki Beach. Seasonal peaks can increase workload, making on-call roles crucial for maintaining service levels during busy periods.
While formal certifications aren't always required, familiarity with hospitality cleaning standards and basic safety training (like emergency procedures) are highly valued by Honolulu hotels, enhancing employability in this competitive market.
Highgate emphasizes innovation and tailored guest experiences, so attendants at their Honolulu hotels engage with advanced cleaning technology and are part of a progressive team focused on maximizing asset value and guest satisfaction.
Highgate fosters a supportive environment that values service excellence and teamwork. House Attendants benefit from clear communication channels and opportunities to contribute to maintaining the company’s strong hospitality reputation in Waikiki.